IP Telephony Engineer

Koud is looking for a  IP Telephony Engineer Principal to work with one of our clients.

The position will primarily focus on PCI compliance activities, onboarding, and support for the Verint platform, while also providing IP telephony engineering support throughout the technology transition. The professional will also be responsible for supporting the evolution and ongoing support of the Content Guru platform, contributing to architecture decisions and the continuity of telephony operations.

Key Responsibilities:

• Lead Verint PCI compliance activities for the US telephony/recording environment, including configuration, validation, and audit readiness;
• Manage Verint onboarding for new sites, systems, and users as part of the compliance program;
• Provide occasional Cisco IP telephony engineering and system design coverage during the Cisco-to-Content Guru transition;
• Build up Content Guru platform support and engineering capability as the environment shifts away from Cisco telephony;
• Design, test, and validate PCI DSS controls across recording and IVR platforms;
• Partner with compliance and security teams to document and remediate PCI-related findings;
• Provide technical guidance on telephony architecture decisions through the multi-platform transition period.

Required Qualifications / Skills:

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent hands-on experience;
• Strong experience in IP telephony engineering, including system design and architecture decisions;
• Demonstrated delivery in a compliance-driven capacity (PCI DSS or comparable regulated framework);
• Track record supporting platform migrations/transitions (e.g., legacy telephony to cloud CCaaS) in enterprise environments;
• Hands-on IP telephony engineering (Cisco UCM/CUBE/voice gateways) at principal level, including system design experience;
• Verint recording/compliance platform experience, including PCI DSS control implementation and system onboarding;
• Working knowledge of PCI DSS requirements as applied to telephony and call recording environments;
• Experience with Content Guru or a comparable cloud CCaaS platform, or demonstrated ability to ramp quickly on new telephony platforms;
• Fluent English, written and spoken: able to work directly with US business and compliance stakeholders and interview in English;
• Experience collaborating across international, multicultural teams and time zones;
• Strong ownership and autonomy, able to operate independently on compliance-driven deliverables with minimal supervision.

Preferred Qualifications:

• PCI DSS-related and/or Verint certifications;
• Cisco voice certifications (legacy skillset);
• PCI DSS certification or QSA-adjacent audit exposure;
• Experience in insurance or other regulated, enterprise-scale environments;
• Cisco voice certifications (CCNP/CCIE Collaboration) from prior telephony engineering work.