Infrastructure Engineer Network & Telephony

Koud is looking for a  Infrastructure Engineer Network & Telephony to work with one of our clients.

The role combines Cisco infrastructure, network and telephony support, including patching, incident and change management, testing, reporting, and legacy call recording platforms. The position will also support the transition from Cisco to Content Guru and the completion of ongoing infrastructure initiatives. As the migration progresses and demand for traditional Cisco support decreases, the role will increasingly focus on the evolving cloud-based telephony environment.

Key Responsibilities:

• Execute and coordinate Cisco infrastructure patching cycles across network and telephony platforms, minimizing service impact;
• Manage and resolve daily incidents across Cisco network, telephony, and legacy call recording platforms within SLA;
• Submit, test, and verify infrastructure and telephony changes through the change management process, confirming successful implementation;
• Coordinate with company on network and telephony support activities and recurring status/operational reporting;
• Produce and maintain recurring reporting on incident, change, and infrastructure health metrics;
• Deliver remaining DC Exit project tasks through close, ensuring documented handover of migrated/decommissioned components;
• Support the Cisco-to-Content Guru telephony transition, including maintenance verification and knowledge transfer for legacy call recording platforms;
• Progressively scale down and document the Cisco support model (runbooks, lessons learned) as the platform is retired.

Required Qualifications / Skills:

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent hands-on experience;
• Strong experience in network and telephony infrastructure engineering (scope should span senior through principal-level responsibility);
• Hands-on Cisco network infrastructure engineering (routing, switching, patching), senior-to principal depth;
• Cisco telephony / legacy call recording platform experience, including change testing and maintenance verification;
• ITIL-aligned incident and change management experience in a regulated enterprise environment;
• Working knowledge of company’s coordination and recurring operational/status reporting practices;
• Experience working across international, multicultural teams and time zones (global stakeholders);
• Strong ownership and autonomy under incident pressure, with clear, structured stakeholder communication;
• Open to Senior or Principal level depending on candidate depth, principal-level candidates should show independent ownership and informal technical mentoring;
• Demonstrated delivery in enterprise-scale, regulated environments, ideally including migration or decommissioning programs;
• Prior experience migrating to or operating Content Guru or a comparable cloud telephony/CCaaS platform;
• Fluent English, written and spoken: able to run stakeholder-facing calls with compay and interview in English.

Preferred Qualifications:

• Experience in data center exit / infrastructure decommissioning programs;
• Cisco certifications (CCNP/CCIE) or equivalent telephony/call-recording platform certifications;
• Experience in insurance or other regulated, enterprise-scale environments.