Junior Account Manager - Chinese

Description

About HyperGuest

HyperGuest builds the technology powering hotel and travel-partner connectivity for the international travel industry. We're growing fast, and we're hiring a Junior Account Manager to support our account management team as we expand.

The Role

As Junior Account Manager, you'll support the day-to-day relationship management of a portfolio of customer accounts, working closely with a senior Account Manager. You'll be a point of contact for routine account needs and help keep operations running smoothly across departments. This is a good entry point into travel-tech account management, with room to take on more account ownership as you build up experience.

Responsibilities

• Support day-to-day account relationships for a portfolio of customers, under guidance from a senior team member
• Monitor account performance (volume, revenue, contract values) and flag notable trends or issues to the team
• Maintain regular communication with accounts to support connectivity and identify potential opportunities
• Support the contracting process between travel partners and hotels and data accuracy
• Handle first-line customer service requests; escalate complex issues to senior Account Managers or other departments
• Keep CRM records accurate and up to date

Requirements

• 1 year experience in travel, travel-tech, hotel online distribution, or a related customer-facing role
• Some exposure to sales or account management concepts
• Organized, proactive, and eager to learn
• Comfortable working toward targets with support from the team
• Familiarity with Google Suite (Gmail, Drive, Docs, Slides, Slack)
• Basic MS Excel skills, with willingness to build these up quickly
• Excellent English and Chinese; other languages a plus 
• Good communication skills and a team-player attitude
• Self-starter mindset
• Nice to have: exposure to CRM tools (Zoho, Salesforce, or similar); familiarity with reading system logs