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Hebrew CS Agent - Lithuania - Remote - BA1

Role overview

Qualifications

  • Speak Hebrew fluently
  • Can confidently communicate in English (B2 level)
  • Ideally have prior experience in customer support

Responsibilities

  • Provide customers with support and service via phone, email, social media, and mobile applications
  • Actively listen to customers’ needs and troubleshoot on their behalf
  • Resolve issues efficiently

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Active Listening
  • Communication

About the company

Cross Border Talents logo

Cross Border Talents

  • Staffing & Recruiting
  • 201–500
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles. By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines. CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR). We are the global market leader in international tech CX recruitment. Why? Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe. Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program. Join us on our journey to shape the future of global recruitment and talent mobility! www.cbtalents.com

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Job description

Are you looking for a new challenge? Join a global technology and services company that supports some of the world’s most exciting brands across more than 70 countries. We work with well-known companies—the ones you use every day—helping improve their operations through innovative technologies and solutions.

  • Provide customers with the best possible support and service via phone, email, social media, and mobile applications.
  • Actively listen to customers’ needs, troubleshoot on their behalf, and resolve issues efficiently.
  • Communicate fluently in Hebrew and comfortably switch to English (B2 level, both written and verbal).

Requirements

    • Speak Hebrew fluently
    • Can confidently communicate in English (B2 level)
    • Ideally have prior experience in customer support—but if not, don’t worry, full training will be provided

Benefits

  • A performance-based bonus model (individual and team results)
  • Additional rewards for successful referrals
  • Engaging team activities
  • The flexibility of working from home

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