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Danish CS Travel Industry - Latvia / Remote BA1

Role overview

Qualifications

  • Fluency in Danish
  • Good command of English (spoken and written)
  • A flexible, dynamic, and customer-focused attitude

Responsibilities

  • Deliver outstanding customer service via phone and email
  • Provide accurate information regarding bookings, rebookings, and cancellations (air, rail, hotel, and more)
  • Find tailored solutions to ensure smooth and enjoyable journeys for customers

Key facts

Hard skills

Other skills

  • Customer Service
  • Physical Flexibility

About the company

Cross Border Talents logo

Cross Border Talents

  • Staffing & Recruiting
  • 201–500
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles. By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines. CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR). We are the global market leader in international tech CX recruitment. Why? Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe. Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program. Join us on our journey to shape the future of global recruitment and talent mobility! www.cbtalents.com

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Job description

Are you ready for what’s next? Join a global technology and services leader that supports some of the world’s most recognized brands. We help well-known companies — the ones you use every day — improve their businesses with technology and integrated solutions, across more than 70 countries.

This role offers flexibility: you can work from the comfort of your home or from one of our modern offices.

We also provide both full-time and part-time options! While the training period is full-time, you can choose a flexible schedule of 50–100% afterward.

Your Role as a Customer Support Agent:

  • As a Customer Support Specialist, you will:
    • Deliver outstanding customer service via phone and email
    • Provide accurate information regarding bookings, rebookings, and cancellations (air, rail, hotel, and more)
    • Find tailored solutions to ensure smooth and enjoyable journeys for customers

Requirements

  • Fluency in Danish
  • Good command of English (spoken and written)
  • A flexible, dynamic, and customer-focused attitude

Benefits

  • Competitive Salary
  • Performance Bonus
  • Flexible work schedule
  • Option to work from home or at our city-center office
  • Comprehensive health insurance (including gym and dental care)
  • Paid mobile phone bill
  • A supportive, friendly, and fun team environment

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