ServiceNow Developer

At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it.

Together, we know our people are our difference—for our clients and our colleagues.

Are you ready to:

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
• Learn and grow by taking advantage of every opportunity available to you?
• Join a company which prides itself on its shared values and inclusive culture?
• Be the difference and make it happen?

Role Summary

We are seeking a ServiceNow Developer to design, develop, configure, integrate, maintain, and enhance ServiceNow applications supporting a large DHS enterprise technology environment.

This position will work across new development, application modernization, workflow automation, systems integration, troubleshooting, operations and maintenance, testing, and release activities.

The role specifically calls for expertise supporting ServiceNow Core Services, CMDB, Knowledge Management, Service Catalog, Workflows, App Engine, ITSM, reporting, automation, security, and portal/workspace modernization.

What You Will Be Doing

• Design, develop, configure, test, deploy, and maintain ServiceNow applications and solutions.
• Develop and enhance:
  • ServiceNow ITSM
  • App Engine
  • CMDB
  • Knowledge Management
  • Service Catalog
  • Reporting
  • ServiceNow workflows
• Modernize and optimize ServiceNow portals, agent workspaces, reports, and dashboards.
• Configure and develop workflows supporting IT, employee, customer, and application processes.
• Develop integrations between ServiceNow and enterprise applications, services, databases, and APIs.
• Troubleshoot application issues and implement defect fixes and enhancements.
• Support onboarding and offboarding of ServiceNow customers and application capabilities.
• Translate business requirements and user stories into technical ServiceNow solutions.
• Participate in Agile/Scrum delivery, including sprint planning, backlog management, demonstrations, testing, and retrospectives.
• Support unit, system, integration, regression, usability, accessibility, and user-acceptance testing.
• Participate in release, configuration-management, and production-support activities.
• Develop and maintain appropriate system and technical documentation.
• Ensure solutions align with DHS security, accessibility, architecture, and development standards.

What We Need From You (Required)

• Bachelor's degree in a technical or related discipline.
• Current ServiceNow certification.
• 5+ years of overall software development/programming experience.
• 3+ years of relevant hands-on ServiceNow development and configuration experience.
• Experience developing applications, workflows, integrations, or automation using the ServiceNow platform.
• Experience troubleshooting and supporting enterprise ServiceNow applications.
• Understanding of Agile application-development practices.
• Ability to translate business and technical requirements into implemented platform functionality.

Bonus Points (Desired)

• ServiceNow ITSM, App Engine, CMDB, Service Catalog, Knowledge Management, reporting, or workflow experience.
• ServiceNow portal or Agent Workspace experience.
• Enterprise API and system-integration experience.
• Experience with cloud and Microsoft enterprise environments.
• Federal government or DHS experience.
• Knowledge of federal security and accessibility requirements.
• Experience supporting enterprise applications through development, release, and O&M.

Work Location

• Remote in the U.S.

Education

• BA/BS in a technical or related discipline

Clearance Requirements

• Must be able to obtain a U.S. DHS Public Trust suitability determination.
• U.S. Citizenship Required.

Benefits & Perks

At MetaPhase, we care about your well-being and success. Our benefits include generous PTO, federal holidays, parental leave, comprehensive health coverage (medical, dental, vision, life, and disability), 401(k) with company match, FSA/HSA options, commuter benefits, and much more.

About MetaPhase

MetaPhase is different with a purpose — demonstrating a new approach to the industry that puts employees and culture first. We continue to be recognized by industry as one of the fastest-growing and most impactful consultancies in the nation.

MetaPhase is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected.

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