Description
AI Advisory Senior Consultant
Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. That means you’ll be able to thrive in an organization with a team that supports you and welcomes everyone’s ideas – whether a partner, consultant, or analyst. So get ready to kickstart your career with a team that’s connected – connected by freedom.
Position Overview
The AI Advisory Senior Consultant is a strategic technical leader responsible for designing, developing, and deploying custom AI-enabled solutions that accelerate training content development and enhance digital adoption capabilities. This role combines hands-on technical development with client-facing engagement leadership, owning the delivery of training technology implementations including WalkMe deployments and custom AI-enabled solutions. The position bridges advanced technical expertise with consulting acumen to deliver innovative internal tools and go-to-market solutions that drive measurable business value for clients and the organization.
Responsibilities
Engagement Leadership & Delivery
- Lead and manage training technology engagements from discovery through implementation and hypercare
- Own the delivery of WalkMe implementations, including requirements gathering, solution design, configuration, testing, and deployment
- Serve as primary technical point of contact for clients during training technology and AI solution deployments
- Manage engagement workstreams, timelines, resources, and deliverables to ensure successful project outcomes
- Lead change management and adoption activities for implemented solutions
- Conduct training and knowledge transfer sessions for client teams on deployed technologies
- Provide post-implementation support and optimization recommendations
AI Solution Development
- Design and develop custom AI-enabled applications and tools to accelerate training content creation, curation, and delivery
- Build intelligent automation solutions that enhance the efficiency and effectiveness of training content development workflows
- Create proof-of-concepts and production-ready solutions that leverage generative AI, machine learning, and natural language processing
- Develop APIs and integration layers to connect AI capabilities with existing training platforms and systems
Digital Adoption Platform Integration
- Lead technical implementation and customization of WalkMe Digital Adoption Platform solutions
- Develop custom JavaScript-based WalkMe integrations, widgets, and automation scripts
- Design and implement intelligent user guidance solutions that leverage AI to personalize digital adoption experiences
- Create technical frameworks that enable scalable deployment of DAP solutions across multiple applications and platforms
Technical Leadership & Innovation
- Serve as technical advisor to TaaS leadership on emerging AI technologies and their applications to training solutions
- Evaluate and recommend new technologies, tools, and platforms that can enhance service delivery capabilities
- Establish technical standards, best practices, and development methodologies for AI solution development
- Stay current with AI/ML advancements and identify opportunities to apply cutting-edge technologies to training challenges
Go-to-Market Solution Development
- Partner with business development and delivery teams to design AI-enabled solutions that address market opportunities
- Develop scalable, reusable solution components that can be deployed across multiple client engagements
- Create technical documentation, architecture diagrams, and solution blueprints for go-to-market offerings
- Support sales cycles with technical expertise, demonstrations, and proof-of-concept development
Client Engagement & Consulting
- Lead technical discovery sessions with clients to understand requirements and design appropriate solutions
- Provide expert consulting on AI strategy, digital adoption best practices, and training technology optimization
- Translate complex technical concepts into business value propositions for non-technical stakeholders
- Mentor and guide client technical teams on implementation and adoption of developed solutions
Technical Skills
- Strong proficiency in JavaScript/TypeScript for web-based application development
- Experience with modern web technologies (HTML5, CSS3, REST APIs, JSON)
- Hands-on experience with AI/ML technologies, including integration with LLM APIs (OpenAI, Anthropic, etc.)
- Familiarity with cloud platforms (AWS, Azure, or GCP) and serverless architectures
- Experience with version control systems (Git) and CI/CD practices
- Understanding of API development and integration patterns
Required Skillsets
- This is a remote role based in the US
- 5+ years of experience in technical consulting, solution architecture, or software development
- Proven track record of leading and delivering enterprise technology implementations from end-to-end
- Experience managing client engagements with responsibility for scope, budget, timeline, and quality
- Hands-on experience implementing Digital Adoption Platforms (WalkMe preferred) or similar technologies
- Demonstrated success delivering custom technical solutions in enterprise environments
- Background in learning technologies, training systems, or educational technology strongly preferred
- Experience building and deploying AI-enabled solutions in production environments
- Demonstrated ability to translate business requirements into technical solutions and lead their implementation
- Experience with prompt engineering and fine-tuning large language models
- Knowledge of instructional design principles and learning science
- Familiarity with learning management systems (LMS) and learning experience platforms (LXP)
- Experience with Python or other programming languages
- Background in rapid prototyping and agile development methodologies
- Understanding of accessibility standards (WCAG) and inclusive design principles
- Professional certifications in relevant technologies (AWS, Azure, specific platforms)
Education
- Bachelor of Arts or Science degree in a technical or scientific field
- MBA or another advanced degree (s) desirable
At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.
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