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Schedule Optimization Specialist

Dental Care Alliance

Role overview

Qualifications

  • Experience with scheduling systems
  • Strong communication skills
  • Ability to analyze scheduling processes
  • Project management experience

Responsibilities

  • Manage and prioritize incoming Schedule Optimization requests through Freshservice
  • Collaborate with practice and operational teams to develop schedule templates
  • Provide clear communication regarding scheduling standards and request status
  • Identify trends and opportunities for process improvement within scheduling workflows

Key facts

Hard skills

Other skills

  • Scheduling
  • Communication
  • Problem Solving

About the company

Dental Care Alliance logo

Dental Care Alliance

Dental Care

As one of the country’s largest dental support organizations, we have more than 400 affiliated dental practices in 24 states. Founded in 1991 and headquartered in Sarasota, FL, Dental Care Alliance supports more than 400 affiliated dental practices in 24 states, making it one of the largest multi-branded dental support organizations in the country. DCA-affiliated practices provide a full suite of dental services, including general dentistry, hygiene, pediatric dentistry, orthodontics, endodontics, periodontics and oral surgery. Our platform is powerful and cultivates lasting relationships. Experienced, licensed Clinical Directors ensure superior standards of care, and our affiliated dentists share our commitment to practicing with honesty, integrity and compassion. The future is now. We’re committed to continually advancing our offices and clinical teams through ongoing training and access to the latest advancements in treatment and equipment. We provide the support necessary to allow our providers to focus on the one thing that matters most: the patients. We invest in our practices and our teams to empower them to stay focused and committed to quality care. Just as each tooth has a counterpart and a strong support system, we are a team working together toward the common goal of providing patients with an exceptional dental experience. Teamwork is what makes a smile, and it’s how we work. It’s always been our philosophy that happy dentists equal healthy smiles. Our model is optimized for growth. Our mission is superior, streamlined, patient-focused dental care. All DCA practices benefit from our successful dental practice model with consolidated support. We provide: • Human resources, payroll and benefits • Marketing • Purchasing • Accounting & accounts payable • Insurance support • Facility support • Staff training and C.E. courses • OSHA compliance • CPR certification • Integrated information technology

Company details

Company typeLarge
IndustryDental Care
Company size1001 - 5000

Links

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Job description

Overview:

The Schedule Optimization Specialist works closely with Schedule Optimization leadership and crossfunctional partners to support scheduling initiatives, operational projects, and day-to-day scheduling
requests across the organization.
This role manages scheduling requests through Freshservice, partners with operational teams to develop
and maintain effective schedule templates, and supports the consistent application of scheduling standards
and SOPs. The Schedule Optimization Specialist also helps identify opportunities to improve scheduling
processes, patient access, practice efficiency, provider productivity, and the overall patient experience.

Responsibilities:

What You Will Be Doing
• Manage and prioritize incoming Schedule Optimization requests through Freshservice, ensuring timely
and accurate resolution.
• Collaborate with practice and operational teams to develop, implement, and maintain schedule
templates aligned with organizational standards and practice needs.
• Provide clear, proactive communication and guidance regarding scheduling standards, SOPs, and
request status.
• Identify trends, recurring issues, and opportunities for process improvement within scheduling
workflows and ticket activity.
• Support department projects and initiatives, helping ensure deliverables are completed on time and
within established scope.
• Identify project risks, barriers, or deviations from scope and escalate concerns appropriately.
• Maintain accurate and current documentation related to scheduling requests, projects, processes, and
decisions.
• Partner with cross-functional teams to coordinate scheduling changes and support successful project
implementation.
• Participate in project and operational meetings to review timelines, address outstanding items, and
coordinate next steps

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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