Microsoft Copilot Studio Subject Matter Expert (SME)

Position Summary

TrueTandem is seeking a Microsoft Copilot Studio Subject Matter Expert (SME) to provide flexible, ad hoc technical expertise in support of our customer. The SME will deliver application-level development, configuration, troubleshooting, testing, deployment assistance, documentation, technical consultation, and hands-on knowledge transfer for Government-prioritized Copilot Studio initiatives and related Power Apps activities. The role operates within a Government-led team and is intended to help advance priority solutions while increasing internal proficiency and self-sufficiency.

Role and Responsibilities

• Design, develop, test, and deploy Microsoft Copilot Studio agents supporting prioritized business processes.

• Configure and enhance Microsoft Power Apps when required for authorized work requests.

• Troubleshoot technical and functional issues and recommend practical solution approaches within approved  environments.

• Help identify, refine, and prioritize business and user requirements.

• Advise stakeholders on solution approaches, features, capabilities, user experience, and implementation considerations.

• Provide testing support, deployment assistance, and technical documentation for authorized work.

• Provide virtual, targeted hands-on and over-the-shoulder knowledge transfer through Microsoft Teams.

• Provide operations and maintenance support for work products created or modified under the task order, subject to Government priorities and remaining funded hours.

• Acknowledge and respond to support requests

Required Qualifications

• 10+ years of professional software development experience, including experience delivering enterprise applications and business-process solutions.

• 5+ years of hands-on Microsoft Power Platform development experience using Power Apps, Power Automate, Dataverse, and related Microsoft 365 services.

• Demonstrated experience designing, building, testing, and deploying, Microsoft Copilot Studio agents.

• Experience integrating Copilot Studio agents with Power Platform components, Microsoft 365 services, approved enterprise data sources, connectors, APIs, and automated workflows.

• Experience configuring topics, instructions, knowledge sources, actions, variables, entities, authentication, and conversation flows in Copilot Studio.

• Experience designing agents that answer from governed knowledge sources, including grounding responses in approved content, testing response accuracy, and defining when an agent should decline to answer or escalate to a human.

• Experience developing Canvas Apps or Model-Driven Apps and configuring Dataverse tables, forms, views, relationships, and business rules.

• Experience troubleshooting Copilot Studio and Power Platform solutions across development, testing, deployment, and production-support activities.

• Experience translating stakeholder and business-process needs into technical requirements, solution designs, implementation recommendations, and prioritized development tasks.

• Experience conducting hands-on technical demonstrations, paired development, and over-the-shoulder knowledge-transfer sessions for technical and nontechnical users.

• Experience working within Agile or iterative delivery environments and collaborating with product owners, project managers, business analysts, developers, and Government stakeholders.

• Experience developing solutions in accordance with organizational security, privacy, accessibility, data-handling, and secure-development requirements.

• U.S. citizenship and the ability to obtain and maintain a Public Trust Clearance

Preferred Qualifications

• Experience supporting Microsoft Copilot Studio and Power Platform solutions for CDC, HHS, another federal agency, or a similarly governed organization.

• Experience building LLM-based agents or assistants on other platforms, such as Azure AI Foundry, Semantic Kernel or other agent frameworks, or Model Context Protocol (MCP) integrations.

• Experience integrating Power Platform solutions with SharePoint Online, Teams, Azure services, REST APIs, custom connectors, SQL Server, or other enterprise systems.

• Experience supporting policy, evaluation, regulatory, program, analyst, reviewer, or executive stakeholders through solution discovery, design, and implementation.

• Experience coaching citizen developers and supporting adoption through technical consultation, troubleshooting, reusable guidance, and knowledge transfer.

• Experience applying application lifecycle management practices, including solution packaging, environment management, source control, release management, and deployment across Power Platform environments.

• Experience implementing governance, security, compliance, and Section 508 accessibility considerations for Power Platform or Microsoft 365 solutions.

• Microsoft certifications in Power Platform, Azure, Dynamics 365, or related Microsoft technologies.