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German-Speaking Customer Support Advisor – Telecommunications

Kats Recruitment

Role overview

Qualifications

  • Advanced German proficiency (C1 level)
  • Intermediate English skills (B1 level or above)
  • Minimum high school diploma or equivalent
  • Excellent communication, active listening, and problem-solving abilities

Responsibilities

  • Provide high-quality assistance to German-speaking users via phone and email
  • Address general service inquiries, troubleshoot technical issues, and resolve billing questions
  • Identify customer needs during interactions to recommend suitable product upgrades or add-ons
  • Handle complaints professionally, escalate complex issues to appropriate teams, and accurately log details in customer records

Key facts

Hard skills

Other skills

  • Active Listening
  • Communication
  • Problem Solving
  • Customer Service

About the company

Kats Recruitment logo

Kats Recruitment

Staffing & Recruiting

Kats Recruitment exists to empower people and companies to grow together through meaningful work. Our mission is simple but powerful: to ensure that when the right person is connected with the right role, growth comes naturally—for the candidate, the employer, and the wider community. We believe in purposeful careers and visionary hiring. That means we look beyond just qualifications to understand each candidate's motivations, aspirations, and values, and we help employers discover not just who can do the job—but who will thrive doing it.

Company details

IndustryStaffing & Recruiting
Company size1-1

Links

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Job description

Job Title: German-Speaking Customer Support Advisor – Telecommunications
Location: Remote in Bulgaria (Requires 1 week of on-site nesting in Varna)
Employment Type: Full-time, 40 hours per week (Indefinite Contract)
Schedule: Monday–Friday, rotating shifts between 09:00 and 19:00 (Weekends Off)

About the Role

Join an international customer experience team supporting a leading telecommunications brand. In this remote position, you will assist German-speaking customers with mobile service inquiries, billing management, and technical troubleshooting while identifying opportunities to recommend complementary products and services.

Key Responsibilities

  • Customer Care & Support: Provide high-quality assistance to German-speaking users via phone and email.
  • Technical & Billing Assistance: Address general service inquiries, troubleshoot technical issues, and resolve billing questions.
  • Light Upselling: Identify customer needs during interactions to recommend suitable product upgrades or add-ons.
  • Case Resolution & Documentation: Handle complaints professionally, escalate complex issues to appropriate teams, and accurately log details in customer records.

Candidate Qualifications

  • Languages: Advanced German proficiency (C1 level) with intermediate English skills (B1 level or above).
  • Education: Minimum high school diploma or equivalent.
  • Skills: Excellent communication, active listening, and problem-solving abilities with a customer-centric mindset.
  • Location & On-Site Requirement: Based in Bulgaria (or willing to relocate) with availability to complete 1 week of on-site nesting in Varna following training.
  • Bonus Assets: Previous customer service, contact center, or technical support experience is a plus (though full training is provided).

What We Offer

  • Flexible Work Model: Work remotely from anywhere in Bulgaria after completing an initial training period and 1 week of on-site nesting in Varna.
  • Weekend-Free Schedule: Stable Monday-to-Friday shifts (09:00–19:00) with every weekend off.
  • Comprehensive Benefits Package: Private health insurance, meal allowance, Multisport/Coolfit card, and access to online learning platforms.
  • Bonus Opportunities: Performance-based bonus potential alongside uncapped sales commissions (averaging ~€200/month).
  • Relocation Support: Available for eligible EU citizens moving to Bulgaria, including travel reimbursement and temporary accommodation support.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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