Client Services and Social Media Programme Manager

Client Services and Social Media Programme Manager

Location: South Africa

Working arrangement: Remote

Seniority: Account Director level

Role balance: Approximately 50% account services and 50% social media delivery

About the role

This senior role combines commercial client leadership with the delivery of social media programmes.

You will build trusted client relationships, grow existing accounts and connect client ambitions with clear plans, the right specialists and measurable results.

You will lead senior client conversations, challenge briefs constructively and keep multiple projects moving, with an understanding of both the commercial relationship and effective social mediadelivery. The role offers exposure to high-profile client programmes.

Account services and client growth

Own day-to-day relationships with key clients, building confidence through proactive communication and reliable delivery.

Develop account plans that support retention, renewals and growth within existing clients.

Understand clients' business priorities and identify opportunities for additional services.

Lead briefs, proposals, scopes of work and commercial conversations.

Manage budgets, resource requirements and account profitability, ensuring changes in scope are agreed and costed.

Coordinate internal specialists and delivery partners around clear responsibilities and deadlines.

Lead client reviews, communicate progress and resolve issues before they affect the relationship.

Social media programme management

Lead social media projects and programmes from initial brief through planning, delivery and evaluation.

Translate business objectives into clear channel priorities, campaign plans and measures of success.

Oversee content calendars, production schedules, approval processes and publishing workflows.

Coordinate creative, copy, community, paid social and analytics specialists as required.

Manage timelines, budgets, dependencies and delivery risks across concurrent campaigns.

Maintain quality, brand consistency and appropriate escalation processes for sensitive content or community issues.

Turn performance data into practical recommendations that improve future activity.

Skills and experience

Experience in a senior account management, account director or client services role within an agency, consultancy or marketing environment.

A strong track record of delivering social media campaigns or programmes across multiple channels.

Evidence of growing existing accounts, retaining clients and identifying commercial opportunities.

Confidence working with senior stakeholders and presenting recommendations clearly.

Strong project management skills, with the ability to balance competing deadlines and coordinate multidisciplinary teams.

A practical understanding of organic and paid social, content production, community management and reporting.

Commercial confidence with budgets, proposals, scope management and profitability.

Sound judgement, attention to detail and a collaborative approach.

An interest in using AI and automation to improve planning, workflows and reporting, with appropriate human oversight.

What success looks like

Clients feel well supported, programmes deliver against agreed objectives and existing accounts grow. 

Work is delivered on time and within agreed budgets, with clear reporting, strong quality standards and healthy margins.