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Claims Technician

Role overview

Qualifications

  • Experience dealing with motor claims cradle to grave
  • Excellent customer service skills
  • Excellent communication skills
  • Commitment to work towards the Chartered Institute of Loss Adjusters` Cert CILA qualification

Responsibilities

  • Dealing with motor claims including repair, total loss, third party intervention, subrogated recoveries, and property damage
  • Explain complex details clearly and negotiate fair settlements
  • Develop and maintain close working relationships internally and externally
  • Maintain accurate data

Key facts

Hard skills

Other skills

  • Communication
  • Customer Service
  • Problem Solving
  • Negotiation
  • Relationship Building
  • Active Listening

About the company

EFI Global logo

EFI Global

Engineering Services

Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, to becoming a recognized leader in engineering failure analysis, origin and cause investigations, environmental consulting, laboratory testing and specialty consulting. Each member of our multi-disciplinary team of more than 700 professional engineers, fire investigators, architects and scientists was selected for his or her technical proficiency, in-depth industry knowledge and commitment to professional integrity. Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions. This expertise, coupled with the extensive coverage of more than 62 national offices plus offices in Canada, the United Kingdom and Brazil to provide global work abroad capability, has earned us a reputation for delivering timely responses that consistently meets our clients’ expectations — anytime, anywhere. EFI Global currently provides engineering services in the state of North Carolina by our partner firm, EFI Global of North Carolina, P.C. We also provide engineering services in the states of New York and New Jersey by our partner firm, EFI Global Engineering of New York, P.C. EFI Global is part of the Sedgwick family of companies, a global leader in the independent insurance claims industry.

Company details

Company typeSME
IndustryEngineering Services
Company size501 - 1000

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Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Claims Technician

Job Location: UK wide, hybrid working

Job Type: Permanent 

Remuneration: Competitive salary taking into account skills, experience and qualifications 

We have a fantastic opportunity for Motor Claims Technicians to be based in the UK.

An excellent opportunity has arisen in our Motor team. We are recruiting Motor Claims Technician dealing with motor claims including 3rd party and property damage.

We are looking for someone with excellent communication and listening skills, the ability to impart information, and maintain accurate data. Proven skills in developing and maintaining close working relationships, both internally and externally, are essential.

This role is perfect for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.

The skills you will have when you apply: 

  • Experience dealing with motor claims cradle to grave: including repair & total loss, third party intervention, subrogated recoveries and property damage.
  • Excellent customer service skills
  • Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all. 
  • A commitment to work towards the Chartered Institute of Loss Adjusters` Cert CILA qualification 

The skills that will be developed once working: 


  • We will provide all the Sedgwick specific training you need to thrive in this role 

What we’ll give you for this role: 

Remuneration & more 

  • Competitive salary taking into account skills, experience and qualifications 
  • A Self Invested Personal Pension Scheme (SIPP) 
  • Holiday allowance of 25 days plus bank holidays 
  • Flexible working from our office or your home 

Health & support 

  • Private healthcare plan (including pre-existing conditions) 
  • Life assurance 
  • Group Income Protection   
  • Employee assistance programme for employee wellbeing   

Other benefits 

  • Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
  • Discounts on various products and services 

This isn't just a position, it's a pivotal role in shaping our industry 

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day. 

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance. 

Next steps for you: 

Think we'd be a great match? Apply now – we want to hear from you. 

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.  

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.  

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).


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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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