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UX Researcher

XTB online trading

Role overview

Qualifications

  • Minimum 5 years of experience as a UX Researcher or within a UX research department.
  • Documented experience in conducting quantitative and qualitative research on B2C products.
  • Proficiency in gathering qualitative and quantitative data from analytics tools.
  • At least basic knowledge of AI tools and AI-driven research processes.

Responsibilities

  • Preparing and implementing an effective research strategy.
  • Collaborating with the research team and the Product Tech team through regular meetings.
  • Independently conducting qualitative and quantitative research and presenting findings.
  • Creating and maintaining a UX research repository.

Key facts

Hard skills

Other skills

  • Teamwork
  • Problem Solving

About the company

XTB online trading logo

XTB online trading

Financial Services

XTB is a global fintech company that provides individual investors with instant access to financial markets from around the world through an innovative online investing platform and the XTB mobile app. Founded in Poland in 2004, we currently support over 1 million customers globally in achieving their investment ambitions. At XTB, we are committed to the ongoing development of the online investing platform enabling our customers to trade 6,300+ instruments including stocks, ETFs, CFDs based on currency pairs, commodities, indices, stocks, ETFs, and cryptocurrencies. With the recent launch of Investment Plans, a long-term passive investing product, our clients can now unlock the growing potential of ETFs and diversify their portfolios effectively. In the key markets, we're offering interest rates on uninvested funds enabling investors to put their money to work and benefit even when they aren't actively investing. Our online platform is a top destination not only for investing but also market analysis and education. We offer an extensive library of educational materials, videos, webinars, and courses to help our customers become better investors irrespective of their trading experience. Our customer service team provides support in 18 languages and is available 24/5 via email, chat, or phone. In over two decades of activity in the financial markets, we have expanded our reach to having more than 1,000 employees. XTB is headquartered in Poland with offices in multiple countries across the globe, including the UK, Germany, Romania, Spain, Czech Republic, Slovakia, Portugal, France, Dubai and Chile. Since 2016, XTB shares have been listed on the Warsaw Stock Exchange. We are regulated by the world’s largest supervisory authorities: Financial Conduct Authority, Polish Financial Supervision Authority, Cyprus Securities & Exchange Commission, Dubai Financial Services Authority and Financial Services Commission. Investing is risky. Invest responsibly.

Company details

IndustryFinancial Services
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified Great Place to Work company.

We are looking for a UX Researcher / ResearchOps specialist at a Regular/Mid level at XTB who has experience and practical knowledge in conducting qualitative and quantitative user research for B2C products, as well as coordinating research activities across the organization.


Responsibilities
  • Preparing and implementing an effective research strategy.
  • Collaborating with the research team and the Product Tech team through regular meetings and status syncs.
  • Independently conducting qualitative and quantitative research, as well as summarizing and presenting findings from evaluative and exploratory research using analytical, research, and reporting tools.
  • Translating qualitative and quantitative research insights into design initiatives.
  • Setting up and maintaining the user research environment (including tools).
  • Creating and maintaining a UX research repository.
  • Regularly analyzing and reporting insights from customer feedback.
  • Presenting research findings across the organization and maintaining ongoing communication regarding research with program teams.

    • Requirements
  • Minimum 5 years of experience as a UX Researcher or within a UX research department.
  • Documented experience (in the form of case studies / a portfolio of research projects) in conducting quantitative and qualitative research on B2C products (experience with research projects in fintech, banking, investments, or multi-market mobile apps is a strong plus).
  • Proficiency in gathering qualitative data as well as quantitative data from analytics tools, including connecting the dots and proper data triangulation.
  • At least basic knowledge of AI tools and AI-driven research processes, along with the ability to explain them and demonstrate practical use cases in daily work.
  • Experience in coordinating evaluative and exploratory research conducted within the UXR team.
  • Ability to create clear, systematic, and stakeholder-valued documentation of your work-especially reports, dashboards, and metrics.
  • Knowledge of calculating UX product metrics and KPIs.
  • Ability to create research reports, analyze and categorize observations, draw actionable conclusions, and deliver practical recommendations that product teams actually want to use.
  • Commitment and openness to continuously optimizing your workflow and refining research methods.
  • Focus on problem-solving and achieving goals over sticking strictly to an ideal process.
  • Effective teamwork, particularly strong collaboration and mutual support skills.
  • English proficiency at a minimum B2 level.

    • What we offer
  • Real influence on the development of the company and the product.
  • Work in an experienced team that is happy to share its knowledge.
  • A clear vision of development thanks to regular feedback and clear career paths.
  • Regular team-building meetings.

    • Benefits
  • A training budget for courses and conferences that interest you.
  • An extra day off on your birthday.
  • An extra day off for parents.
  • Equipment tailored to your needs.
  • Private medical care and group insurance.
  • Access to an e-learning platform for learning English and a benefits platform.
  • Access to a wellbeing platform.
  • Remote work, from the office in Warsaw or from a coworking space in your city.
    •

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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