Supervisor of Patient Pay and Reimbursement

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

• LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
• HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
• TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Summary

Supervise the Patient Pay and Reimbursement Specialist team by supporting staff to ensure efficient, timely and accurate management of accounts to maximize cash flow.

Essential Functions

• Utilize current workflow process and billing system reporting to distribute work to staff.
• Utilize accounts receivables expertise to identify and escalate payer issues.
• Ensures Specialist timely and accurately research unpaid or underpaid account balances.
• Aid seniors and staff with complex accounts and act as a resource to subordinate personnel - resolving problems in a timely and effective manner.
• Create, update and enforce all team standards, SOPs and ensure compliance with Reimbursement policies and procedures.
• Identify and drive key projects and initiatives that support process and quality improvement, as well as productivity and efficiency improvements.
• Utilize processes and available tools to analyze call center metrics, collection rate data and provide feedback to management.
• Assist Manager with daily, weekly and/or monthly reporting responsibilities.
• Participate in the recruiting, interviewing and hiring process for new accounts receivables staff including requisition submission, new hire setup requests and any required accompanying paperwork.
• Coordinate, monitor and participate in the training of new staff and coaching of existing staff including performance appraisal, quality review and discipline of subordinate staff to drive improvement and continued success.
• Handles escalation of sensitive cases and other high priority areas as assigned.
• Supervise the activities of subordinate staff by providing direction and guidance in work assignments and ensure the timely and accurate completion of tasks.
• Create and distribute daily and monthly metrics to staff and management during monthly status meetings.
• Supervise scheduling, shift alignment, PTO and breaks to ensure proper coverage.
• Foster a positive and inclusive team culture, promoting collaboration, recognition, and professional development opportunities

Required/Preferred Education and Experience

• H.S. Diploma or equivalent required
• Bachelor’s degree in business or healthcare administration preferred
• 3+ years of leadership experience in medical collections, or 5 years leadership experience in customer service, consumer collections or call center environment required
• Experience working with all payer types preferred

Knowledge, Skills and Abilities

• Ability to handle multiple tasks simultaneously under strict deadlines.
• Proficient in Microsoft Office with intermediate knowledge of Excel.
• Ability to integrate and learn new technologies / products quickly
• Strong written and oral communication skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

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The annual salary for this position is:

Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.