Program Analyst

Position Title: Program Analyst
Department: Strategic Impact
Reports to: Director of Program Impact
Location: Remote but must be NYC based for quarterly in person meetings
Schedule: Monday - Friday, 9 to 5PM ET
Salary Range: $69,000.00 - $91,000.00

Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview:

Vibrant is seeking an exceptional candidate for the Program Analyst position on the Program Impact team. The Program Analyst will be responsible for collecting, analyzing, and interpreting complex data to help all FYPS sites (Queens, Bronx, Staten Island) make informed evidence-based decisions to improve the lives of those we serve. The person in this role will develop reports, dashboards, and data models, identify trends and opportunities, and provide actionable insights to stakeholders. This role also supports the development of data collection and reporting systems across the entire organization and will collaborate with Program Leadership, Quality Improvement (QI), and other shared services teams across Vibrant.

Duties/Responsibilities:

• Develop and execute comprehensive data analysis plans to monitor program performance and impact, which should include service utilization, outcomes, and key performance indicators across all Family and Youth Peer Support Services (FYPSS) programs in partnership with Alliance subcontractors and external stakeholders (DOHMH)
• Meet on a regular basis with the DOHMH to report out on FYPS program performance and potential opportunities for improvement

• Monitor and manage daily Maven case reporting for FYPS Bronx, ensuring timely data collection, validation, and reconciliation while providing oversight and support to fellow Program Analysts to maintain consistency across sites. As needed, follow up with staff to ensure that the data is accurate and complete

• Create reports on FYPS performance to disseminate to contractor and subcontractor for program monitoring and staff supervision purposes

• Coordinate cross site data and reporting activities for FYPS, establishing standardized approaches for data collection, database management, quality assurance, and the preparation of monthly, quarterly, and annual reporting deliverables
• Extract, clean, validate, aggregate, and analyze large and complex datasets from multiple systems and sources, ensuring data integrity and produce meaningful insights that inform program planning and performance management
• Identify opportunities to strengthen reporting, data collection, and analytical processes by leveraging evidence-based practices, improving data quality, and recommending solutions that support informed decision making and continuous program improvement

• Lead complex data initiatives from project conception through implementation, partnering with program leadership to establish methodologies and deliver actionable insights that support operational and strategic objectives

• Provide technical leadership and training to other program staff, review work products, and promote best practices in data management, reporting, and analysis

• Prepare and present recurring and ad hoc reports, dashboards, and analytical summaries that communicate program outcomes, trends, service impact, and operational performance to leadership, funders, and external partners

Required Skills and Abilities:

• Data Analysis and Analytical Thinking: Ability to work with large datasets, identify trends and patterns, uncover meaningful insights, and support data informed decision making across programs and services

• Process Improvement and Problem Solving: Ability to evaluate existing processes, identify opportunities for improvement, and apply creative problem solving skills to enhance reporting, data collection, and operational effectiveness

• Strategic Perspective: Ability to understand how data supports broader program and organizational goals, helping to inform planning, performance measurement, and continuous improvement efforts

• Data Quality and Commitment to Excellence: Strong attention to detail and commitment to excellence in maintaining accurate, reliable, and complete data, while ensuring reporting standards and deadlines are consistently met

• Project Coordination and Systems Support: Ability to manage multiple priorities, contribute to data related projects, and support the consistent use of reporting systems, databases, and data management practices across teams

• Communication and Collaboration: Strong written and verbal communication skills, with the ability to clearly present findings, explain data concepts to a variety of audiences, and work effectively with colleagues, program teams, and external partners

Required Qualifications:

• Bachelor's degree in Data Analytics, Statistics, Public Health, Information Systems, Social Sciences, or a related field required
• 4+ years of experience in data analysis, reporting, business intelligence, program evaluation, or related analytical roles
• Experience analyzing complex datasets and translating findings into actionable insights

• Proficiency in Microsoft Excel and analytical tools such as SQL, R, Python, SAS, SPSS, or similar platforms

• Experience working with sensitive data and supporting reporting, performance measurement, or program evaluation activities

• Bilingual and bicultural candidates are encouraged to apply. Candidates with relevant transferable experience are encouraged to apply

Physical Requirements:

• Must be NYC-based

• Must be able to remain in a stationary position 50% of the time

• Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer

• Will frequently communicate over video calls with internal and external stakeholders to provide status updates and potential roadblocks

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.