SCADA Support Engineer

About NovaSource

NovaSource Power Services is the new service partner for renewables asset owners ready to fuel smart growth. As an O&M-focused company with 20 years of operating experience, NovaSource has the global reach and strategic capabilities to achieve our clients’ renewables goals around the world. 

To serve our clients, we invest into our people. On hire, we assess each employee’s experience and expertise, then mentor them to grow engaging and satisfying careers. 

Our turn-key services optimize each step of our clients’ project lifecycles — from commissioning to decommissioning and everything in between. Our approach delivers creates success for our clients, stability for our teams, and enables us to build a world-class culture of excellence. And that’s how we empower a renewable world.

SCADA & OT Support Engineer

(Philippines)

Summary of Role: 

This role is responsible for resolving ME (Managed Engine) tickets. This role reports to the SCADA&OT Support Manager and will be part of the Global SCADA&OT Engineering Team.

Currently, the SCADA&OT engineering team provides three main functions for the business: 

1. Continuous engineering support for Global NSPS portfolio 

2. Build and maintain critical infrastructure to support and monitor power plant assets 

3. Executing value added service projects such as SCADA designs or upgrades

Key Responsibilities:

• Resolve SCADA&OT related to ME Tickets such as: 

• Data/network communication failures 
• HMI graphic issues (FCON)
• Tag mapping/Data quality issues
• Alarms issues
• CAISO RIG troubleshooting (for legacy Plants)
• RTAC troubleshooting (where in our SoW). 
• SCADA software version upgrades
• SCADA software driver module installation
• Device driver installations
• Tag points modifications
• SCADA user accounts creation

• Ensure that there will be no SLA violations.
• Assist field technicians in resolving issues onsite and gather information whenever 
• necessary via phone and generate a report for reference purposes. 
• Support our NovaCommand Operators (AU, Chile, USA).
• Will be assigned in an On-call SCADA&OT Support Task.
• Participate in meetings.
• Update the support playbook by:

• Documenting the procedures on successfully resolved issues. 

• Accomplish the weekly performance metrics (hours spent, closed tickets), Billable hours per plant spent to create SCO
• Comply with EHS (Environmental, Health and Safety), company policies and standards. 

Qualifications:

• A bachelor’s degree in electrical, Electronics and Communications, Instrumentation and 

 Controls Engineering 

• Accomplished user of Microsoft Office 365 suite of tools: Outlook, Excel, Power Point, SharePoint 

• Communicate effectively in both verbal and written format in English 

• Must know how to prioritize day-to-day work 

• High attention to detail. 

• Strong analytical and documentation skills 

• Experience with SCADA applications such as Ignition, Wonderware, N3uron, Kepware 

• Experience with SCADA system integrations works, mapping tags, developing HMI 

 screens and creating logic scripts. 

• Experience with industrial protocols (Modbus, DNP3, OPC UA, MQTT)

• Familiarity with Rockwell Automation Products

• Experience with SEL Products

• Knowledgeable in Industrial Networking

• Basic understanding of Solar Plant Operations, Substation protection, Capacitor banks, 

 Solar tracking systems, BESS (Battery Energy Storage Systems), Power Meters, Inverters, Controllers, and Meteorological stations.

• Basic knowledge of approved cyber security practices

Work Environment 

• Fast-paced, high-ambiguity environment 

• Willing to work in a rotating shift schedule 

• Remote position

Equal Employment Opportunity 

It is NovaSource Power Services’ policy to provide equal employment opportunity to all applicants and employees. NSPS disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.