Internal Mortgage Claims Analyst

We are seeking to fill the role of Internal Mortgage Claims Analyst. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

• Protect LoanCare and investor assets by performing activities related to reconciling claims filed with FHA, VA, and USDA with a core responsibility and focus on auditing FHA claims for the GNMA portfolio
• Stay abreast of changes to investor/insurer guidelines, industry standards, and client expectations
• Track claim findings and report to management
• Review all claims filed to determine possible recoverability, report on identifiable recoverable losses, and document steps to assist with loss recovery
• Integrate loss analysis process servicing requirements
• Expedite claims processing and share feedback with processors/staff
• Provide flexible and scalable claims management solutions
• Comply with all state/federal laws, regulations, investor, and insurer guidelines
• Ensure reconciliation goal maximizes the recovery of losses through prompt and accurate filing of mortgage insurance and investor claims
• Identify gaps in department policies and procedures and provide recommendations to correct breakdowns in processes
• Field questions about files from management; present complete file case reviews to management with recommendations for improvement
• All other duties as assigned.

• High School Diploma or equivalent required.
• 4+ years of experience in default mortgage servicing and/or the legal field
• Strong knowledge of accepted business practices in the mortgage industry and understanding of claims process
• Strong knowledge of mortgage banking; familiarity with RESPA, FDCPA, GLBA, and federal/state laws related to foreclosure and bankruptcy processes
• Strong professional verbal, written, and interpersonal communication skills
• LPS-MSP (Mortgage Servicing Platform) experience
• Advanced analytical skills with the ability to analyze problems and provide appropriate solutions

• Ability to audit and analyze work outputs by interpreting government agency and department guidelines/standards
• Ability to manage time and priorities wisely
• Ability to make sound decisions and resolve issues
• Ability to work independently and effectively meet strict deadlines
• Ability to use Microsoft Office applications, specifically Excel, Access, and Word
• Ability to maintain strict confidentiality

Compensation Range: $20.43 -$34.28 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

About Remote Employment 

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. 

Essential Functions

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

• Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension – Understand written sentences and paragraphs in work related documents
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Speaking – Communicate verbally with others to convey information effectively.
• Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making.
• Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don’t interrupt at inappropriate times.
• Instructing – Teach others how to do something.
• Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management – Manage one's own time and the time of others.
• Writing – Communicate effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving – Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Deductive Reasoning – Able to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity – Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Written Comprehension – Able to read and understand information and ideas presented in writing.
• Inductive Reasoning – Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering – Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision – Able to see details at close range (within a few feet of the observer).
• Oral Comprehension – Able to listen and understand information and ideas presented through spoken words and sentences.
• Oral Expression – Able to communicate information and ideas verbally so others will understand.
• Speech Recognition – Able to identify and understand the speech of another person.
• Speech Clarity – Able to speak clearly so others can understand you.

Work Conditions 

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Who We Are

LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.