Director, Business Continuity Management & Operational Resilience Capability

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Would you like to work for one of the World's largest banks in an exciting, dynamic and international environment?

We are currently recruiting for a Director, Business Continuity Management & Operational Resilience Capability in our Resilience division in Amsterdam.

About MUFG Bank (Europe) N.V.

MUFG Bank (Europe) N.V. (MBE) is a fully-owned subsidiary of MUFG Bank, headquartered in Amsterdam. With offices throughout Europe, our teams provide clients with comprehensive financing solutions spanning Coverage & Structured Finance, Capital Markets and Transaction Banking, using MUFG’s global reach to provide bespoke solutions. With 73 green, sustainability, sustainability-linked and transition bond tranches in 2021 and 51 sustainability-linked loans in EMEA in 2021, MUFG is committed to supporting clients to achieve sustainable business growth.

Please visit our website for more information – https://www.mufgemea.com/mbe

Your impact at MUFG

As Director, Business Continuity & Operational Resilience, you will play a critical role in strengthening MUFG Bank Europe's ability to withstand, respond to, and recover from operational disruptions. Bringing deep industry expertise and regulatory insight, you will help accelerate the maturity of the bank's Business Continuity Management (BCM) capability and Operational Resilience framework. By translating regulatory expectations, industry best practices, and lessons learned into practical improvements, you will help ensure the continued delivery of critical services to clients, markets, and regulators.

Function positioning

Reporting to the Head of Resilience, you will act as a senior subject matter expert within the European Resilience Team, working closely with the BCM Lead and stakeholders across the organisation. You will shape the strategic direction and maturity roadmap for BCM and Operational Resilience, providing expert guidance and challenge across scenario testing, recovery planning, exercising, crisis readiness, and assurance activities. Through strong partnership and influence, you will drive the ongoing enhancement of MUFG Bank Europe's resilience capabilities and support the evolution of a robust, regulatory-compliant resilience framework.

The Role Includes The Following

• Defining the strategic direction and maturity roadmap for MUFG Bank Europe's Business Continuity Management (BCM) and Operational Resilience capabilities.
• Driving continuous improvement through testing, assurance, lessons learned, and remediation activities to strengthen resilience across the bank.
• Acting as a senior subject matter expert, providing thought leadership, challenge, and guidance on BCM and Operational Resilience matters.
• Shaping and overseeing the resilience testing and exercising strategy, including severe-but-plausible scenarios, and leading selected high-impact exercises.
• Providing expert challenge on Business Impact Analyses, recovery strategies, critical dependencies, continuity plans, and operational readiness to ensure robust resilience outcomes.
• Reviewing Critical and Important Function assessments, service dependencies, and process architecture, identifying vulnerabilities and opportunities to enhance operational resilience.
• Establishing and leading a structured assurance approach, including thematic reviews, deep dives, and assessments of resilience capability, recovery readiness, and regulatory preparedness.
• Advising the Head of Resilience on capability gaps, priorities, investment needs, and opportunities to accelerate resilience maturity.
• Leveraging DORA and broader regulatory expectations to deliver practical and measurable resilience outcomes across the organisation.
• Building strong partnerships across Technology, Operations, Risk, Compliance, and Business teams, and representing BCM and Operational Resilience in governance, audit, and regulatory discussions.
  

In order to be successful in the role, you will need the following:

• Extensive experience in Business Continuity Management (BCM), Operational Resilience, Crisis Management, or related disciplines within the banking or financial services sector.
• Proven experience operating in complex international and matrix organisations.
• Strong expertise in business continuity, recovery planning, resilience testing, scenario exercises, and Business Impact Analysis (BIA).
• Sound knowledge of DORA, relevant ECB and EBA expectations, and operational resilience best practices.
• Experience designing and delivering testing, assurance, audit, and lessons learned programmes to strengthen resilience capabilities.
• Strong analytical skills, with the ability to identify critical service dependencies, assess resilience risks, and develop practical solutions.
• Excellent stakeholder management and communication skills, with the confidence to engage and influence senior leadership, regulators, and business stakeholders.
• Proficiency in Excel, Power BI, PowerPoint, and ServiceNow, using data and technology to support resilience oversight and decision-making.
• Degree-qualified in a relevant discipline; professional certifications in BCM, Operational Resilience, or Crisis Management are advantageous.
• Fluent in English; additional languages such as Dutch, Japanese, Spanish, German, or French are a plus.

Personal Requirements

Integrity and Responsibility

• Balance Risk with Opportunity
• Customer Focus
• Demonstrate Global Perspective

Professionalism and Teamwork

• Drive For Results
• Collaborate and Build Partnerships
• Communicate Effectively and Professionally

Challenge Ourselves To Grow

• Influence and Inspire Others
• Lead Change & Seek Continuous Improvement
• Think Strategically
• Manage and Develop Talent

What Do We Have To Offer

We offer you a role in one of the largest banks of the world in a growing and international environment. You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.

• We take into account your home situation and your ambitions and help you to balance work and private life.
• To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best.

Besides That We Will Offer You

• Gross salary based on experience and consistent with the market
• 8% holiday allowance and 13th month payment.
• 30 vacation days per year. Optional you can buy 15 additional days.
• Commuting allowance based on annual public transport 2nd class, most economical way, or € 0,23 per km with a max of 75km one way.
• €5,00 net remote working compensation per day, with a maximum of €60,00 per month.
• Possibility to order a mobile phone (up to €800,-)
• Possibility to order Office Equipment’s for the home office, (up to €500,-)
• Remote Working Policy i.e. Working From Home (WFH) and Remote Working in another Country.
• Bicycle plan (fiscal benefit)
• Company fitness (fiscal benefit)
• Mental health workshops and budget for external courses (i.e. Dutch language classes).
• Employee contribution towards Pension insurance (max 5%, currently 2%), our pension scheme is based on a defined contribution scheme.
• Training & development possibilities paid by the bank

Additional Information

Acquisition in response to this vacancy is not appreciated.

The role is based in the Netherlands. All candidates need to be willing to relocate to the Netherlands. Internal employees will be supported in case of relocation.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.