Location: Remote (Philippines)
Schedule: U.S. Hours (Final schedule to be confirmed)
Salary: PHP 20,000/month (Part-time)
Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities
About the Role
SmartScale360 is hiring a dependable and customer-focused Customer Service & Appointment Coordinator to support a growing U.S.-based business.
This role is responsible for lead follow-up, customer communication, appointment scheduling, and accurate CRM documentation. The ideal candidate is organized, proactive, comfortable with outbound communication, and able to manage multiple leads and follow-up tasks efficiently.
What You'll Do
- Contact new and existing leads through phone, text, and email
- Follow up with leads and schedule or confirm appointments for the sales team
- Maintain consistent customer communication and provide professional assistance
- Respond to customer inquiries and escalate concerns when necessary
- Document all customer interactions and follow-up attempts accurately in the CRM
- Update customer information, appointment status, notes, and follow-up dates
- Track leads, appointments, and follow-up activities to ensure no customer falls through the cracks
- Coordinate with the sales and management teams regarding appointments, customer concerns, and follow-up needs
- Maintain accurate records and support an organized and efficient lead management process
What We're Looking For
- Previous experience in customer service, appointment setting, call center, sales support, or administrative roles
- CRM experience strongly preferred
- Excellent verbal and written English communication skills
- Comfortable making outbound calls and communicating through text and email
- Strong organizational and multitasking skills
- Excellent attention to detail and accuracy
- Dependable, proactive, and able to work independently
- Customer-focused with a professional communication style
Tools You'll Use
- CRM: HubSpot, Salesforce, Zoho, Pipedrive, or similar platforms
- Communication: Phone, SMS/text, email, Zoom, Google Workspace
- Scheduling: Calendars and appointment scheduling platforms
- Productivity: Microsoft Office, Google Workspace, or similar tools
Work-From-Home Requirements
- Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
- Internet: Stable 100 Mbps connection
- Backup: Secondary internet connection, backup device, and reliable power source
- Work Environment: Professional, quiet, and suitable for customer communication
Schedule
- Work Schedule: To be confirmed by the client
- Availability: Must be available to work based on client operational needs
- Shift: Must be flexible to work U.S. hours
Why Join SmartScale360?
- Permanent remote work
- Competitive salary
- Healthcare benefits
- Annual performance appraisal
- Career growth opportunities
- Training and development
- Work with established U.S.-based businesses
- Supportive and collaborative remote team
Apply Today!
If you're organized, customer-focused, and confident in handling calls, follow-ups, and appointment scheduling, we'd love to hear from you.
Apply today and take the next step in your career with SmartScale360.
Note: To help streamline the hiring process, applicants are encouraged to secure an NBI Clearance early to avoid delays during client matching.
