Job description

This is a remote position.

Client Coaching & Wellness Planning

Take complete ownership of the success of customized wellness plans for assigned clients.
Create personalized food plans and wellness plans in consultation with Luke Coutinho and senior team members.
Coach clients across all six pillars of holistic health and educate clients on the foundations of health.
Conduct in-depth discovery calls to understand client history, conditions, and goals, and define a clear line of action.
Prepare customized food plans based on individual health conditions and requirements.

Client Engagement & Follow-ups

Conduct weekly or bi-weekly review calls to assess progress, challenges, and improvements.
Maintain regular, professional, and cordial communication with clients via calls and chat.
Respond to client queries within defined turnaround times.
Ensure continuous follow-up on client progress and outcomes.
Ensure food plans are shared within the defined timelines.
Ensure minimal client feedback related to poor service quality. Actively work towards collecting testimonials and positive feedback from assigned clients.

Program Management & Support

Assist clients holding programmes, transfers, extensions, and cancellations of programs.
Arrange calls with Luke Coutinho whenever required.
Work with clients towards healing conditions, achieving health goals, and improving quality of life.

Documentation & Reporting

Maintain accurate and up-to-date client records, including CRM, Program dates and call logs , Weekly summaries and end-of-program reports, Goal status and outcomes
Regularly update databases and maintain customer data.
Document client testimonials and convert them into structured case studies.

Maintaining High Quality Standards

Ensure timely delivery of services to clients with accurate and complete documentation at all times, contributing to consistently high audit scores.
Maintain and uphold industry quality benchmarks, including NPS and CSAT, on an ongoing basis.
Support client retention through timely renewals and upgrades, and proactively drive referrals by delivering a high-quality client experience.

Collaboration & Continuous Learning

Work on special projects related to the wellness and nutrition domain.
Attend all training sessions, refreshers, team reviews, and meetings organized by the training team.
Provide inputs and feedback related to nutrition and wellness programs.
Promote the company’s brand values and vision in all client and internal interactions.
Demonstrated experience in coaching clients and creating personalized food plans.
Pertain strong communication abilities with excellent interpersonal, soft skills, and active listening capabilities.

Educational Qualification:

Masters in Food, Nutrition, Dietetics or Masters in Clinical Nutrition and Therapeutic Dietetics or Masters in any Food Science and Human Nutrition course with minimum 2 year of experience in the field of nutrition and holistic healing/integrative and lifestyle medicine.

BSc with Post graduation Diploma in Applied Nutrition and Dietetics; with minimum 3 years of experience in the field of nutrition and holistic healing/integrative and lifestyle medicine.

Work Experience:

At least 2-3 years with clinical experience.
Work experience with Cardiovascular Specialist /Oncologists/ Diabetologist/ Endocrinologist will be an added advantage.

Other Skills & Abilities:

Must be able to work independently
Must be effective at prioritizing assigned patient case load
Must demonstrate the ability to handle difficult situations with patients with tact and empathy
Must have the ability to interact positively with many types
Must have the ability to develop and implement an individualized plan entailing holistic nutrition and integrative and lifestyle medicine in accordance with the patient's medical program goals and objectives
The nutritionists must be able to speak –English, Hindi,Marathi

Nutritionist and Foundational Medicine Expert

Role overview