This is a remote position.
Role: Senior Dynamics 365 Engineer (Sales, Field Service, IOM & AI)
Location: Remote
Duration: Fulltime
Role Overview:
We are seeking a Senior Dynamics 365 Engineer to design, deploy, and optimize core business applications. You will drive enterprise workflows across Sales, Field Service, and Intelligent Order Management (IOM). A primary focus of this role is building next-generation agentic workflows using Microsoft Copilot Studio and tuning autonomous agent experiences.
Key Responsibilities:
Core Dynamics 365 Engineering:
* Module Architecture: Configure, customize, and extend D365 Sales, Field Service, and Intelligent Order Management (IOM).
* Order Orchestration: Design and manage complex order journeys, fulfillment rules, and inventory visibility policies in IOM.
* Field Operations: Optimize schedule boards, resource routing, mobile configurations, and work order lifecycles.
* Sales Automation: Build lead-to-cash pipelines, opportunity management systems, and forecasting models.
AI & Agentic Experiences:
* Copilot Studio Development: Build, publish, and maintain custom copilots and conversational agents.
* Agent Tuning: Prompt-engineer, ground, and tune Microsoft agentic experiences to minimize hallucinations and maximize accuracy.
* Plugin Integration: Create Power Platform connectors, custom actions, and API plug-ins for AI agents to trigger business logic.
* Autonomous Workflows: Design multi-turn conversations where AI agents execute tasks independently across D365 modules.
Integration & Data Engineering:
* Dataverse Architecture: Design scalable Dataverse environments, security models, and data relationships.
* System Integration: Connect D365 with third-party ERPs, supply chain systems, and e-commerce platforms using Azure tools.
* ALM Practices: Manage solution deployment pipelines using Azure DevOps and Power Platform Pipelines.
Requirements
Required Experience and Skills:
Technical Expertise:
* Strong hands-on experience with D365 Sales and Field Service.
* Proven track record deploying D365 Intelligent Order Management (IOM).
* Advanced proficiency in Microsoft Copilot Studio (formerly Power Virtual Agents).
* Experience with Azure OpenAI, prompt engineering, and semantic search grounding.
* Technical depth in C# (.NET), JavaScript, TypeScript, and Power Automate cloud flows.
Soft Skills & Delivery:
* Ability to translate vague business problems into structured prompt instructions for AI models.
* Strong debugging skills for asynchronous plugin steps and AI orchestration paths.
* Clear communication skills to explain AI confidence scores and agent behaviors to stakeholders.
Preferred Certifications:
* Microsoft Certified: Power Platform Functional Consultant (PL-200)
* Microsoft Certified: Dynamics 365 Sales Functional Consultant (MB-210)
* Microsoft Certified: Dynamics 365 Field Service Functional Consultant (MB-240)
Salary: 30000
