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Customer Service Representative

Weed Man

Role overview

Qualifications

  • Excellent oral and written communication skills
  • Advanced problem-solving skills
  • Proven time management
  • Previous customer service experience

Responsibilities

  • Work closely with Sales, Technical, and Administrative managers
  • Answer a large volume of incoming phone calls
  • Resolve customer concerns and collect accounts receivable
  • Interact with customers by phone, text and email

Key facts

Hard skills

Other skills

  • Organizational Skills
  • Customer Service
  • Problem Solving
  • Non-Verbal Communication
  • Time Management

About the company

Weed Man logo

Weed Man

Consumer Services

Founded in Mississauga, Ontario, in 1970 by Des and Brenda Rice, Weed Man is a network of locally owned and operated lawn care professionals providing environmentally responsible fertilization, weed control and integrated pest management services. For more than 50 years, Weed Man's promise has always been the same: Weed Man treats every lawn as if it was their own and provides customers with honest and open communication. Weed Man entered the U.S. market in 1995 through a licensing agreement with Turf Holdings, Inc. Today, Weed Man corporate and its sub franchisors help support franchisees in 790+ territories across North America. With over $310+ million in system sales, Weed Man is now the leading franchised lawn care company in the green industry.

Company details

Company typeLarge
IndustryConsumer Services
Company size5001 - 10000

Links

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Job description

COME GROW WITH US!! 
Full Time
Work Hours Or Shift: Monday - Friday, 9 am - 6 pm
Salary: $16-$17 per hour

Location: Fully Remote
Weed Man is the fastest growing lawn care company. As we continue our successful growth, now is the perfect time for you to join our amazing team. Together, with the greatest products, service, and employees in the world, Weed Man Louisville will continue to be Louisville's choice when it comes to selecting a lawn care professional.

Come to work with your passionate, enthusiastic attitude, and you will experience the thrill of being a part of a winning team as well as being rewarded with many opportunities for personal growth!

Excellent phone & organizational skills are a must. Computer skills, the ability to perform multiple tasks, & keen attention to details required for our fast-paced office.

As our Customer Service Representative professional, you will be responsible to work closely with our Sales, Technical, and Administrative managers to coordinate and process numerous duties, as well as answering a large volume of incoming phone calls and addressing the needs of those callers. You will interact with customers by phone, text and email to answer questions, resolve concerns, collect accounts receivable, verify customer information, and make phone sales.

Please apply if you are a highly motivated and passionate individual looking for a great opportunity who meets the following job requirements:

  • Excellent oral & written communication skills
  • Advanced problem-solving skills
  • Proven time management
  • Ability to perform multiple tasks simultaneously, accurately, & in correct priority
  • Previous customer service experience

Technology Requirements

  • High Speed Internet
  • Webcam
  • Noise Canceling Headphones
  • Desktop/Laptop (No Chromebooks)
  • Distraction Free Workspace
  • 2 Monitors highly preferred but not required

As an associate, you will enjoy:

  • Ability to work independently and as part of a team
  • Health Benefits
  • Competitive Salary and Bonus Program
  • Industry and Company Training
  • Advancement Opportunities

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Holiday pay
  • Work from home

Work Location: Remote

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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