Recovery Coach

The Recovery Coach plays a vital role in supporting patients with opioid use disorder by providing peer-based recovery support as part of the Bicycle Health care team. The Recovery Coach meets with clients on a regular basis, documents the visit, provides peer support and reviews recovery goals. This role is crucial in delivering holistic care services by providing support across multiple systems and frameworks of care. This position focuses on engagement, motivation, and advocacy, helping patients navigate their recovery journey.

Location:  Remote
Schedule: Saturday-Sunday 10:00AM-6:30PM/Monday-Wednesday 3:30PM-12:00AM EST

Training Schedule: First 4 weeks, Monday-Friday, 10AM-6:00PM EST

Target Pay: $23-25/hr - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Benefits:

• 3 Weeks PTO  + 8.5 days of additional sick time + 10 paid holidays
• Paid parental leave
• 100% Employer Paid Medical, Dental, and Vision Insurance
• Employer Paid STD & LTD
• 401k
• $50 monthly Remote Work Stipend
• Access to LinkedIn Learning
• All equipment provided

RESPONSIBILITIES:

• Serve as a contact point between established clients and the Bicycle Health program.
• Offer peer-based support through one-on-one coaching and facilitation of peer support groups.
• Document within the electronic health record in real-time while visiting with the client; document with a quality suitable to medical provider 
• Utilize patient management tools to track client progress, maintain engagement between medical visits, and document their participation in treatment and support services.
• Engage clients in conversation and education about substance use, treatment, and recovery.
• Gain knowledge of community, online, and other relevant support resources, and provide clients with information to help them achieve their treatment and recovery goals.
• Identify barriers to full participation in the Bicycle Health program and communicate barriers to appropriate clinical team members as needed to address them.
• Gain a deep understanding of the Motivational Interviewing framework and apply it consistently in all client interactions.
• Maintain close, efficient communication with medical providers and other support staff involved in the care of assigned clients.
• Attend and contribute to all assigned meetings.
• Understand and support our identified program quality improvement metrics.
• Regular and predictable attendance is required.
• All other duties as assigned.

What we are looking for:

• Experience:
• At least 2 years of experience as a peer recovery coach, peer support worker, or addiction counselor.
• At least 1 year of experience conducting virtual recovery groups
• At least 2 years of experience in a medical practice or behavioral health field, including EHR (Electronic Health Record) documentation and direct communication with medical providers.
• Exceptional communication skills, both written and verbal, tailored to effectively engage with diverse audiences.
• Exhibits cultural awareness and responsiveness, recognizing and respecting the diverse backgrounds and needs of clients.
• Understanding of confidentiality requirements for the handling of client information.
• Ability to practice self-care to maintain emotional and mental well-being while supporting individuals with complex needs.
• Demonstrated ability to thrive in a multidisciplinary team that focuses on company-level goals.
• Ability to travel up to 5% of the time.
• Lived/Personal Experience: Personal experience with substance use disorder (SUD) treatment and recovery—either through one's own recovery journey or through close personal/professional relationships with individuals in SUD care—to empathetically relate to patient challenges.

What makes this role unique:

• Integrated Care Model: The Recovery Coach operates as an active, integrated member of a multidisciplinary care team, working in real-time alongside medical providers and support staff rather than in isolation.
• Peer-Based Focus: It centers on lived experience, peer support (one-on-one and group facilitation), advocacy, and engagement to help clients navigate their recovery journey.

Why Bicycle Health:

• Holistic & Multi-Framework Care: Bicycle Health emphasizes treating opioid use disorder through comprehensive support across multiple systems, focusing on motivation, engagement, and removing barriers to treatment.
• Data-Driven & Quality-Focused: The organization measures success using identified program quality improvement metrics to continuously enhance patient care.
• Team-Oriented & Supportive Culture: The role encourages thriving in a collaborative, goal-driven team environment that emphasizes employee self-care and mental well-being while delivering remote care.

#LIRemote #zr

About Bicycle Health:

Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We believe addiction treatment should be available to everyone who needs it. And with our technology-driven approach, we work to reach as many people as possible. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all.

Our Commitment to Candidates

• Real Human Communication: No "black holes" - we promise a response to every single applicant. Our goal is to keep you in the loop with clear updates. While application review times may vary, we commit to giving you updates within 3 business days after every completed interview.
• A Fair Start: We believe everyone deserves a real look. We never use AI to auto-reject candidates. 
• Thorough but Respectful: We have a high bar for our team, so our process is rigorous. However, we promise not to make you jump through unnecessary "hoops." We aim for a process that is deep enough to get to know you, but lean enough to respect your schedule.
• Specific Feedback: We want every conversation with us to be worth your while. If you spend time interviewing with our team, we’re happy to share personalized feedback to help you in your career journey—if that’s something you’d find helpful!

Curious about how the Talent Team uses AI? Learn more.

Candidates must be currently authorized to work in the United States on a full-time basis and physically reside within the US. Bicycle Health does not offer visa sponsorship now or in the future for this role.

Notice to Recruitment & Staffing Agencies: Bicycle Health is not utilizing outside recruitment, staffing agencies, or search firms at this time. We do not accept unsolicited resumes, and any unsolicited submissions will be considered the property of Bicycle Health with no agency fees owed. We respectfully request that agencies do not email or contact our employees regarding open roles. Thank you!

Recruitment Scam Notice
We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note:

• All official communication from our recruiting team will come from an @bicyclehealth.com email address.
• We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process.
• We will never request your Social Security number or banking information before an offer of employment is made.
• We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps.

If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com.

Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.