Solutions Engineer

SUMMARY

The IT Presales Solutions Engineer is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. The Solutions Engineer will accurately build and scope solutions that yield client and company service satisfaction. You are responsible for supporting and optimizing solutions sales opportunities through product demonstrations, pre and post sales design support of products. You will guide and assist Sales Representatives by providing technical expertise along with manufacturer and product knowledge.

JOB RESPONSIBILITIES

·       Work with a focused set of products in the solutions group to achieve the following:

o   Maintain technical expertise, including any necessary certifications.

o   Demonstrations of solutions products.

o   Builds product and assists in product development.

o   Reviews and assesses solutions products.

·       Provide sales consultation, design, and support of opportunities involving all products in assigned categories.

·       Offer roadmap and strategic vision to new and existing clients that will result in specific tasks and recommendations of products.

·       Ensure strong and effective market knowledge of product and services in collaboration with product development team.

·       Serves as content expert for supported product groups.

·       Demonstrating extensive knowledge and key benefits of company solutions versus the competition.

·       Lead or assist with presales including customer demonstrations, proof of concepts, briefings, and marketing events sponsored by the company.

·       Upkeep demo equipment and solutions centers.

·       Stay knowledgeable on current and future offerings from manufacturers in preparation for company sales efforts.

·       Keep well informed on industry changes and continually work to improve sales and presentation techniques.

·       Stay advised on company procedures and objectives and always be prepared to accurately discuss them to our clients.

·       Promptly assist and maintain documentation of client facing paperwork in a timely manner to include RFPs, PSEs, service requests, and purchase agreements.

·       Attend required company and department meetings.

·       Assist Sales staff with RFP responses

·       Act in accordance with company policies and procedures as set forth in the Employee Handbook.

·       Perform other related duties as assigned.

QUALIFICATIONS

·       Solid understanding of industry technologies as it pertains to presale responsibilities.

·       Understand hardware and software related to company’s current solution offerings to include both voice and data.

·       Proficiency with business collaboration tools such as MS Office applications, Visio, MS Project, and company and client specific programs

·       Communication – Must possess superior communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.

·       Commitment – This is needed to see a project or task from start to finish. Showing that you are a hard worker, committed to your job, and improving yourself, shows you can take something on and finish it.

·       Initiative – Being able to demonstrate you can handle problems on your own and deal with them. Not waiting to be told what to do when you see a problem. If you can’t solve it yourself, go find someone who can.

·       Confidence – When you are assured of your own ability, it shows you have the nerves to handle the tough situations that can arise.

·       Teamwork – The ability to work with others on a combined task, make contributions to the task, and share the responsibility of the outcome.

·       Time Management – Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities to meet deadlines.

·       Enthusiasm – You need to be able to not only motivate yourself but motivate others as well.

·       Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation.

·       Continuous Learning – Has desire and seeks to expand knowledge of virtualization, network systems, and SAN technology.

JOB REQUIREMENTS

·       Should be willing to accept a long-term work-from-home arrangement.

·       Should be amenable to a permanent night shift schedule.