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Account Insight Manager

Role overview

Responsibilities

  • Deliver end-to-end analytics and reporting support across an assigned book of business.
  • Translate complex findings into clear narratives and executive-ready presentations.
  • Perform administrative duties in support of the Consultative Account Manager.
  • Monitor performance metrics and Performance Guarantee dashboards.

Key facts

  • Remote from: United States
  • Full time
  • Consumer Insights Manager
  • English

Hard skills

Other skills

  • Problem Reporting
  • Metric System
  • Communication
  • Time Management

About the company

Delta Dental Ins. logo

Delta Dental Ins.

Insurance

As a Delta Dental employee, you’ll help us build a more inclusive workplace, collaborate with our communities and re-imagine what we can do in an ever-changing environment. When you join Delta Dental, you’re joining a culture focused on fostering personal and professional development, building genuine connections and recognizing all our strengths. Through our Foundation, we provide support to organizations in our communities that increase access to care and we provide funding for oral health education, scholarships and research. Since 2011, we have provided more than $60 million to nonprofits across our communities and have been recognized as a top philanthropy by the San Francisco Business Journal. We also provide 16 hours of paid time off to employees for volunteering and match charitable donations up to $1,000 annually. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering 39 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people. Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company details

Company typeLarge
IndustryInsurance
Company size1001 - 5000

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Job description

The Account Insight Manager (AIM) partners with a Consultative Account Manager (CAM) to support an assigned book of business within the National Accounts segment. In addition to providing support, this position delivers technical, data-driven insights that shape client solutions and renewal strategies. This role owns the delivery of end-to-end analytics and reporting support across an assigned book of business, including requirements intake, data extraction and validation, metric definition, and analysis (e.g., trend/variance analysis, utilization and performance drivers) to inform renewal strategies, client solutions/insights, and retention/upsell opportunities. The AIM utilizes dashboards and develops recurring deliverables, ensuring data quality, documentation, and consistent methodologies across sources and reporting periods. The role coordinates internal cross-functional workstreams, managing timelines, stakeholders, dependencies, and approvals to deliver client-ready materials on time.  The position translates complex findings into clear narratives and executive-ready presentations while proactively managing risks, assumptions, and follow-ups. This position is responsible for consistent monitoring of performance metrics and Performance Guarantee dashboards to inform the CAM, management, clients, and internal stakeholders of emerging trends. The successful candidate will also perform administrative duties in support of the CAM and the book of business. This position has client-facing responsibilities with limited travel requirements.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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