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Data Analyst-I

Mindlance

Role overview

Qualifications

  • 2.5+ years of data entry and back office operations
  • Preference for experience in logistics, customer support, IT
  • Must be comfortable in Excel / Google Sheets

Responsibilities

  • Sets up new customers, establishing the customer role in the system.
  • Contacts customers to request additional information and to verify customer data.
  • Troubleshoots and resolves issues relative to customer setup using established guidelines.
  • Ensures data accuracy, validity, and completeness in results.

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Microsoft Excel
  • Customer Service
  • Communication
  • Google Sheets
  • Adaptability
  • Learning Agility

About the company

Mindlance logo

Mindlance

  • Staffing & Recruiting
  • Large
  • 1,001–5,000
Founded in 1999, Mindlance is one of the largest diversity-owned staffing firms in the US and has been on SIA’s list of Fastest Growing US Staffing Firms for 10 years. Mindlance has also been recognized as one of the consistently best performing partners to industry-leading MSP programs including Allegis, Kelly, TAPFIN, PROUnlimited, Pontoon, GRI, WorkforceLogiq and Agile-1.What started with contingent staffing has developed to a comprehensive portfolio of workforce solutions. Along with industry specific, talent-centric staffing across a range of specializations- Technology, Engineering, Scientific, Clinical Research, Digital, Creative, Marketing, Profession, Mindlance provides Managed Recruitment services- RPO and Direct + Diverse Sourcing, and Pay+ Services- EoR/Payroll, IC Compliance and AoR.Mindlance is also generating alternative talent pipelines that prioritize diversity through three Diverse Talent Acceleration offerings: (1) RebootTalent, a diverse returning talent acceleration service (2) Mindlance Diversphere, a private diverse talent pool aggregated from a network of diversity partnerships and (3) Quintrix Solutions, an upskilling recruit-train-deploy service.With a year-over-year growth rate of 20% and an annual revenue of over $400 million and growing, the Mindlance story is one of calculable achievement, made meaningful by the commitment to grow a mindful way that creates balance in the work and societal ecosystem.Visit www.mindlance.com to learn more about us and our latest job openings.STAFFING INDUSTRY ANALYSTS RECOGNITIONS:Fastest Growing U.S. Staffing Firms (2022, 2021, 2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011)Largest U.S. Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015)Largest Diversity-Owned U.S. Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015)Largest IT Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017)Largest Clinical & Scientific Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017)
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Job description

Job Description: - Sets up new customers, establishing the customer role in the system. - Contacts customers to request additional information and to verify customer data. - Troubleshoots and resolves issues relative to customer setup using established guidelines. - Works with supervisor to develop solutions when problem is more complex of affects multiple processes across the department. - Completes requests within established timeframes and keeps requestor notified of status. - Ensures data accuracy, validity, and completeness in results. - Creates and updates core master data procedures as directed. - Begins to demonstrate understanding of processing customer requests to downstream processes/systems. - Participates on projects as required and assigned by management. Identifies technical issues encountered in the production environment to the IT department and escalates for resolution. ALL Role expectations: Part time, 30 hours / week with ability for overtime 1-2 week sprints, comfortable context switching, learning new things quickly and being quick to adapt Monitoring 5-10 orders at a time, working on side projects simultaneously Strong communication of what you’re working on (remote transparency) 1-2 weekends / month Skills Customer service: responsive communication, follow-up, and issue resolution Data validation, accuracy checks, and issue troubleshooting Order monitoring and managing multiple requests simultaneously Clear communication with customers and internal teams Escalating technical/system issues to IT / engineering teams SOP updates, process improvement, and fast-paced remote work Must be comfortable in Excel / Google Sheets Experience 2.5+ years of data entry and back office operations Preference for experience in logistics, customer support, IT

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

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