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Order Management - Back Office

eClerx

Role overview

Qualifications

  • Customer Interaction / Transaction Processing (Experienced)
  • Any
  • Experienced

Responsibilities

  • Answers customer/client requests or inquiries through chat or email concerning services, products and concerns that may arise.
  • Utilizes operational system to process service requests promptly.
  • Updates all client information in corporate database and maintains the accuracy and integrity of the data.
  • Ensures that billing methods, pricing and tax codes are properly entered and assigned.

Key facts

Hard skills

Other skills

  • Communication
  • Problem Solving

About the company

eClerx logo

eClerx

IT Services & IT Consulting

eClerx provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India today. The firm employs 16,800+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

Company details

Company typeXLarge
IndustryIT Services & IT Consulting
Company size10001

Links

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Job description

Client  / Vertical head Approved New Hire RequestProgram:FM-FAOBLI/Process Name:RENTOKIL-TERMINIXDesignation:AnalystNo of Head Count (s):6New Hires/Replacement Hires (HC) by DesignationNew HiresBilled /Unbilled / BU / OPS BenchBilled / RTX Order Management Voice SFDC ID for Billed New Opportunity Reasons to hire Unbilled / BenchForecasted Increase in HCCity / Location:ManilaStandardized skillset: [Refer attached excel]Skillset not mentioned in templateCustomer Interaction / Transaction Processing (Experienced) Shift (APJ / EMEA / US / Any combination):AMER (US) / Any CombinationReporting Manager :Sheryll GutierrezEducational Background:AnyExperience Required:ExperiencedJob Description:• Answers customer/client requests or inquiries  through chat or email concerning services, products and concerns that may arise. 
• Utilizes operational system to process service requests promptly. 
• May be tasked to work in one or multiple queues/skill sets over various customer contact channels. 
• Updates all client information in corporate database and maintains the accuracy and integrity of the data. 
• Ensures that billing methods, pricing and tax codes are properly entered and assigned. 
• Ensures that service protocols and service specifications are sent with service tickets. Client Approval mail:See attached CommentsAdditional volumePreferred Start date:  (induction date)29-Jun-26Collaborators:Anthony Punzalan III, Richard Salimbao, Myrna Badoquillo, Rainier NavarroWorkplace: WFM, WIO, HybridWIO

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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