Order Management - Back Office

Client  / Vertical head Approved New Hire RequestProgram:FM-FAOBLI/Process Name:RENTOKIL-TERMINIXDesignation:AnalystNo of Head Count (s):6New Hires/Replacement Hires (HC) by DesignationNew HiresBilled /Unbilled / BU / OPS BenchBilled / RTX Order Management Voice SFDC ID for Billed New Opportunity Reasons to hire Unbilled / BenchForecasted Increase in HCCity / Location:ManilaStandardized skillset: [Refer attached excel]Skillset not mentioned in templateCustomer Interaction / Transaction Processing (Experienced) Shift (APJ / EMEA / US / Any combination):AMER (US) / Any CombinationReporting Manager :Sheryll GutierrezEducational Background:AnyExperience Required:ExperiencedJob Description:• Answers customer/client requests or inquiries  through chat or email concerning services, products and concerns that may arise. 
• Utilizes operational system to process service requests promptly. 
• May be tasked to work in one or multiple queues/skill sets over various customer contact channels. 
• Updates all client information in corporate database and maintains the accuracy and integrity of the data. 
• Ensures that billing methods, pricing and tax codes are properly entered and assigned. 
• Ensures that service protocols and service specifications are sent with service tickets. Client Approval mail:See attached CommentsAdditional volumePreferred Start date:  (induction date)29-Jun-26Collaborators:Anthony Punzalan III, Richard Salimbao, Myrna Badoquillo, Rainier NavarroWorkplace: WFM, WIO, HybridWIO