Order Management Specialist I

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you'll do at Jamf:

The Order Management Specialist I is an integral member of the Finance team, sitting on the verification and execution side of the Quote to Cash workflow. The Order Management Specialist is the first point of contact for validating the approved quote against its supporting documentation, owning quote approvals to trigger order creation, fulfilment, and invoicing. They manage a queue of requests, prioritizing, resolving, or escalating to meet the business needs of Jamf, and are tasked with maintaining efficiency, accuracy, and compliance of transactions within the CRM. This position is a collaborative role that interacts with many teams, serving as the Subject Matter Expert and internal escalation point for order validation, acceptance, fulfilment and returns processing.

What you can expect to do in this role:

• Maintain a working knowledge of core business systems at Jamf, including CRM, ERP, and ticketing systems
• Effectively triage requests and escalate to the correct team as needed 
• Manage a queue of requests with urgency and excellent customer service
• Validate the approved quote against its supporting purchase order, signed quote, Stripe payment confirmation, or ticket before moving it to order creation
• Accept approved quotes to trigger order creation, fulfilment, and invoice processing across purchasing
• Review and approve return quotes with close attention to detail, trigger order creation, fulfillment and credit memo. Manage credit memo requirements in coordination with the Finance team, and ensure all returns are processed in the proper order.
• Confirm order fulfilment is complete and that the order is generated and synced, ready to invoice
• Troubleshoot fulfilment errors within SLAs
• Effectively triage requests and escalate to Deal Operations for quote builds or revisions, and to Finance for true loss approvals, as needed
• Ensure and audit data in the company CRM system (Salesforce.com)
• SFDC workflow testing for Order Management, and Returns
• Support company efforts to achieve retention and revenue targets
• Other duties and special projects as needed

What we are looking for: 

• Minimum of 1 years in a detail-oriented environment (Required)
• Minimum of 1 years Customer Service Experience (Required)
• Order Management Specialist Experience (Preferred)
• Salesforce (or alternative CRM platform) (Preferred)

EDUCATION & CERTIFICATIONS

• 2 year / Associate's Degree or equivalent experience (Required)
• A combination of relevant work experience and education may be considered

SECURITY AND PRIVACY REQUIREMENTS

• Participation in ongoing security training is mandatory.
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches
• Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2024 Best Technology Company to Work For by U.S. News
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.

Pay Transparency

At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role.

#LIRemote

The national pay transparency range below represents all U.S. locations and accounts for geographic differences in pay, resulting in a broader range. 

What it means to be a Jamf?
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.  

Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.  

Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. 

What does Jamf do?Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com