ANALYST - CUSTOMER SERVICE

Responsibilities:

▪Manage both outbound and inbound calls, emails or inquiries of clients, vendors and partners of the assigned Line of Business.
▪Build sustainable relationship of trust through open and interactive communications
▪Determine Eligibility of client information to requirements.
▪Provides accurate, valid and complete information by using the right methods and tools.
▪Meet KPIs standard of the assigned Line of Business
▪Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.
▪Follow communication procedure, guidelines and policies
▪Take extra mile to engage the customers
▪Document, maintain and improves quality results and educating the customers and create awareness.
▪Perform other duties which may be required by management from time to time.

Skills and Qualifications:

▪At least a high school graduate: Minimum of 1-2 years of call center experience
▪If finished at least two years of college: Must have at least 6 months to1 year of work experience preferably in BPO or call center environment.
▪For college graduates: fresh graduates even without work experience is acceptable.