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Product Coordinator - MarTech Platform and Governance

EXL

Role overview

Qualifications

  • 4-6 years of experience in a coordination, operations, or MarTech support role.
  • Experience with enterprise marketing technology platforms.
  • Strong organizational and process management skills.
  • Strong communication skills.

Responsibilities

  • Own and manage centralized intake process for MarTech requests.
  • Serve as the central coordination point for MarTech intake and issue escalations.
  • Track and report on intake SLAs, request status, and prioritization outcomes.
  • Coordinate user access requests across MarTech platforms.

Key facts

Hard skills

Other skills

  • Microsoft Excel
  • Microsoft PowerPoint
  • Organizational Skills
  • Communication
  • Problem Solving

About the company

EXL logo

EXL

IT Services & IT Consulting

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

Company details

Company typeXLarge
IndustryIT Services & IT Consulting
Company size10001

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Job description

JOB TITLE: Product Coordinator - MarTech Platforms & Governance

LOCATION: Remote

JOB DESCRIPTION
  • The Product Coordinator - MarTech Platforms & Governance plays a critical role in supporting the operational scale and governance of the organization's multi-tenant MarTech ecosystem. This role is responsible for managing intake processes, coordinating user access and recertification, and enforcing platform governance across a suite of MarTech solutions, including Adobe Experience Cloud and Adobe Experience Platform.
  • Partnering closely with Product Management leadership, Solutions Architecture, and the Director of MarTech Strategy & Operations, this role drives consistency, transparency, and operational efficiency across internal and external stakeholders.
Key Responsibilities
  • Own and manage centralized intake process for MarTech requests.
  • Serve as the central coordination point for MarTech intake and issue escalations.
  • Track and report on intake SLAs, request status, and prioritization outcomes.
  • Coordinate user access requests across MarTech platforms.
  • Support quarterly user access recertification processes.
  • Maintain governance logs and platform standards.
  • Coordinate governance forums and triage meetings.
  • Document decisions and maintain repositories.
  • Track platform adoption, usage trends, and open issues.
  • Assist with UAT coordination, release tracking, and communication.
Required Qualifications
  • 4-6 years of experience in a coordination, operations, or MarTech support role.
  • Experience with enterprise marketing technology platforms.
  • Strong organizational and process management skills.
  • Experience managing intake systems and workflows.
  • Ability to manage multiple requests and stakeholders.
  • Strong communication skills.
  • Proficiency with Excel, PowerPoint, Jira, Workfront, or similar tools.
Preferred Qualifications
  • Familiarity with Adobe platforms such as AEP, AJO, CJA, AEM, and Workfront.
  • Experience supporting governance or access management processes.
  • Familiarity with Jira, ServiceNow, or Workfront.
  • Exposure to enterprise-scale governance environments.
  • Exposure to digital marketing or customer journey management.
  • Experience supporting issue escalation workflows.
  • Familiarity with user access controls and audit processes.
Key Success Factors
  • Maintains high accuracy and consistency.
  • Improves transparency and responsiveness.
  • Supports scalable governance.
  • Builds strong stakeholder relationships.
  • Demonstrates ownership and proactive problem-solving.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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