Engagement Manager

Treasure AI:

トレジャーAIの社員は情熱的で、データドリブン、そして顧客第一主義です。私たちは、自ら行動を起こし、ニーズを先読みし、主体的に問題解決に取り組むドライバーの集まりです。私たちの行動は、誠実さ、信頼性、オープンさ、そして謙虚さという価値観を体現しています。

Your Role

Lead end-to-end delivery of customer engagements from scoping through execution and renewal. Serve as the primary contact for client stakeholders while managing cross-functional teams to ensure on-time, in-scope delivery aligned to business outcomes.

KEY RESPONSIBILITIES

Client & Delivery Management

• Primary point of contact for assigned engagements across business and technical stakeholders

• Lead project governance including steering committees, status reviews, and executive readouts

• Translate client objectives into clear engagement plans with measurable success criteria

• Manage client expectations, scope boundaries, and change requests; escalate and resolve conflicts

Project Execution & Governance

• Own engagement plan including scope, timelines, milestones, dependencies, and resources

• Coordinate cross-functional teams (Solution Architects, Data Engineers, Product, Support)

• Implement delivery governance: RAID logs, status reports, change control, communication plans

• Ensure quality project artifacts: charters, SOWs, status decks, runbooks, handover documentation

Commercial & Value Delivery

• Own services SOW: scope, assumptions, deliverables, acceptance criteria

• Identify upsell/cross-sell opportunities with Sales and Customer Success

• Define and track value metrics: adoption, performance, time-to-value, business impact

• Drive user adoption and change management with client sponsors

Risk & Quality Management

• Maintain consolidated view of project health: schedule, scope, budget, risks, satisfaction

• Anticipate and mitigate delivery risks; manage dependencies across teams

• Enforce best-practice methodologies (agile/hybrid delivery, SDLC, data & AI standards)

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business, Engineering, Computer Science, or related field

• 7+ years in consulting, professional services, or project management with enterprise customers

• Proven track record leading complex, multi-stakeholder implementations (SaaS, data/analytics, AI/ML, MarTech/CDP)

• Strong stakeholder management with clear, confident communication skills

• Expertise in project management: planning, estimation, risk management, governance

• Experience owning SOWs, budgets, and profitability for services engagements

• Excellent presentation skills; ability to translate technical topics into business language

• Experience in global, cross-functional environments across time zones
  
  PREFERRED QUALIFICATIONS

• Experience with CDPs, marketing technology, data platforms, or AI/ML implementations

• Professional certifications: PMP, PRINCE2, Scrum Master, SAFe

• Background in data & analytics, cloud platforms (AWS/Azure/GCP), or enterprise SaaS

• Experience collaborating with partners/SIs in shared delivery models
  Working Policy
  
  
  KEY COMPETENCIES

• Client-centric mindset focused on outcomes and long-term relationships

• Structured problem-solving; comfortable with ambiguity

• Ownership and accountability for results

• Strong influencing and negotiation skills

• Operational rigor in planning, reporting, and financial tracking