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Team Lead

Role overview

Responsibilities

  • Lead the development and delivery of software features and enhancements within agreed timelines and quality standards.
  • Provide technical leadership through solution design, architecture discussions, code reviews, and engineering best practices.
  • Ensure products meet functional and non-functional requirements, including performance, security, scalability, reliability, and user experience.
  • Collaborate closely with Product Management, Global RD, Services, and other stakeholders to achieve business objectives.

Key facts

Hard skills

Other skills

  • Reliability
  • Mentorship
  • Coaching
  • Collaboration
  • Problem Solving

About the company

Verint logo

Verint

Computer Software / SaaS

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com

Company details

IndustryComputer Software / SaaS
Company size5001 - 10000

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Job description

  • Lead the development and delivery of software features and enhancements within agreed timelines and quality standards.
  • Provide technical leadership through solution design, architecture discussions, code reviews, and engineering best practices.
  • Ensure products meet functional and non-functional requirements, including performance, security, scalability, reliability, and user experience.
  • Collaborate closely with Product Management, Global R&D, Services, and other stakeholders to achieve business objectives.
  • Support continuous improvement initiatives, cloud adoption, automation, and engineering efficiency.
  • Mentor, coach, and develop team members through regular feedback, performance discussions, and career development planning.
  • Monitor project progress, identify risks, resolve issues, and escalate when necessary.
  • Foster a positive, collaborative, and high-performing team environment.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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