Privileging Manager - Healthcare (Remote)

Who we are:

Access TeleCare is the nation's largest provider of acute specialty telemedicine, with more than 2,600 telemedicine programs launched and partnerships with 1 in 5 U.S. hospitals across all 50 states. For more than 20 years, we've pioneered tech-enabled virtual care, now delivering more than 1 million patient encounters annually across specialties including behavioral health, neurology, hospitalist medicine, pulmonary and critical care, maternal-fetal medicine, infectious disease, cardiology, and nephrology. Our care reaches communities representing more than 65% of the U.S. population, many of them rural, underserved, or vulnerable. Our Telemed IQ platform enables life-saving care across multiple specialties, and we're proud to be the first acute telemedicine provider to earn and continuously maintain The Joint Commission's Gold Seal of Approval.

Learn more about our vision, mission, and values at accesstelecare.com.

The Opportunity

Are you a credentialing leader who thrives on keeping complex work moving? Join Access TeleCare as our Manager, Privileging and help bring life-saving specialty care to hospitals across the country.

In this fully remote role, you'll lead a team responsible for securing and maintaining hospital privileges for our Physicians, Nurse Practitioners, and Physician Assistants. You'll work alongside our operations teams, providers, and hospital Medical Staff Offices to keep every provider privileged accurately and on time, so that when a patient needs a neurologist, psychiatrist, or critical care specialist, our clinicians are ready.

You'll set priorities, coach and develop your team, sharpen our processes, and help shape how we scale as we continue to grow. If you bring deep credentialing expertise and love building high-performing teams, we'd love to meet you.
 
What You'll Work

• Deliver high quality service to operations team and ensure providers are being privileged appropriately and timely
• Manage department priorities to address business and operational goals and challenges.
• Report team statuses and team metrics to upper management
• Ensure all required privileges are maintained 100% of the time
• Research and investigate complex provider privileging issues
• Create relationships with internal and external stakeholders
• Oversee Credentialing Agreements including, initial discussions, initiating agreements and maintain executed agreements
• Measure and improve privileging processes to minimize turnaround times.
• Distribute assignments and monitor workload
• Develop policies and guidelines and ensure consistent department-wide implementation.
• Participate in various education/training as required
• Comply with HIPPA and Corporate Compliance program policies and other applicable corporate and departmental policies
• Consistently maintain privacy and confidentiality
• Provides direct supervision of staff, including assignment of work tasks, coaching and general performance management
• Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth
• Administers progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy
• Conducts formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement
• Manages payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions
• Other duties as assigned

What You'll Bring

• Associate or bachelor’s degree preferred 
• Minimum of 5+ years’ experience in physician credentialing or licensing 
• Management experience preferred
• Working knowledge of credentialing accreditation regulations, policies, procedures and Joint Commission Standards
• CPCS or CPCSM preferred
• Demonstrated ability to collaborate and provide exemplary customer service via verbal and written means with internal customers, hospitals, and vendors in a diverse and distributed team environment
• Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
• Ability to balance multiple projects concurrently, follow through and focus on details
• Understanding of medical terminology 
• Ability to work effectively under deadlines and self-manage multiple projects simultaneously
• Strong analytical, organizational, and time management skills
• Flexibility and adaptability in a fast-paced environment 
• Ability to thrive in High growth fast paced organization and 100% Remote based environment 
• Must be able to remain in a stationary position 50% of the time.

Why Join Access TeleCare

• Health Insurance (Medical, Dental, Vision)
• Comprehensive benefits — health, dental, vision, life, and 401(k)
• Flexible vacation and wellness days — we value performance and balance
• Culture of ownership, transparency, and results — where the best ideas rise
• Directly impact patient access nationwide

About Our Recruitment Process

We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 4 interviews via Zoom. 

Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.