Who We Are
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
The Senior Director, Core Market Operations, provides strategic and operational leadership for title and escrow operations across the state or broadly defined market, with accountability for P&L, performance, operational excellence, talent development, customer experience, and execution of the market's long-term strategy.
Working closely with Sales leadership, this leader develops and executes an integrated state strategy to accelerate growth, capitalize on market opportunities and strengthen financial performance. The role requires a forward-thinking leader who champions technology, data-driven decision-making, process transformation, and organizational change to prepare the market for future platform transformation.
What You’ll Do
Business & P&L; Leadership
- Own overall P&L; performance, including revenue, profitability, productivity, expense management, and financial objectives.
- Use financial, operational, customer, and market data to identify trends, opportunities, and areas requiring action.
- Create accountability for results while balancing near-term performance with decisions that strengthen the market's long-term position.
Strategic Direction & Growth
- Develop and execute a comprehensive state strategy with Sales leadership, translating Division objectives into clear priorities and measurable goals.
- Identify untapped market, customer, and operational opportunities and turn them into actionable growth strategies.
- Align talent, technology, resources, and operational capabilities to capitalize on opportunities and strengthen market performance.
Technology, Transformation & Change Leadership
- Champion technology and innovation as enablers of growth, efficiency, customer experience, and employee effectiveness.
- Lead technological, operational, and organizational transformation by building understanding, readiness, engagement, and adoption.
- Prepare the market for future platforms and operating models by redesigning processes, developing change-ready leaders, and sustaining performance through transition.
Operational Leadership
- Lead title and escrow operations across multiple offices, ensuring service quality, risk management, regulatory compliance, and adherence to company standards.
- Continuously evaluate workflows, staffing, organizational structure, and operating practices to improve productivity and scalability.
- Ensure operational capabilities evolve with customer expectations, technology, market opportunities, and business strategy.
Sales Partnership & Customer Focus
- Partner closely with Sales leadership to develop and execute the state's growth strategy and create shared accountability for market performance.
- Align operational capabilities with customer acquisition, retention, and expansion opportunities.
- Use customer insights, competitive dynamics, and market trends to inform decisions and identify growth opportunities.
People Leadership & Organizational Development
- Build and develop a high-performing leadership team capable of delivering today's results while preparing for future transformation.
- Establish clear expectations and accountability while strengthening talent pipelines and succession plans.
- Create a culture that embraces technology, challenges assumptions, contributes ideas, and continuously improves the business.
What You’ll Bring
Core Competencies
- Strategic and forward-thinking leadership with strong P&L and business acumen.
- Demonstrated change leadership and a technology and innovation mindset.
- Strong talent development, collaboration, influence, and operational excellence.
Minimum Qualifications
- Significant leadership experience in title, escrow, real estate services, or a closely related industry, including P&L; ownership and multi-site or regional operations.
- Proven success developing growth strategies and leading meaningful technological, operational, or organizational transformation.
- Strong technology orientation, financial and analytical acumen, and ability to build leadership teams, partner with Sales, identify opportunities, and translate strategy into execution.
Pay Range: $148,600.00 - $198,200.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
