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Sr. Epic EHR Application Advisor – Managed Services

PlanIT Group, LLC

Role overview

Qualifications

  • Epic Professional Billing certificate
  • Post-secondary education or equivalent experience required
  • Epic certification in MyChart, EpicCare Link, Care Everywhere, or additional modules
  • 5+ years of experience implementing, training, or supporting Epic modules

Responsibilities

  • Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications
  • Fulfill system requests from customers by performing issue analysis and translating needs into detailed requirement specifications
  • Anticipate the impact of changes to other applications and systems and manage those impacts
  • Oversee and participate in the onboarding of new team members to the customer support team

Key facts

Hard skills

Other skills

  • Problem Solving
  • Communication
  • Time Management
  • Organizational Skills
  • Detail Oriented
  • Customer Service

About the company

PlanIT Group, LLC logo

PlanIT Group, LLC

Staffing & Recruiting

PlanIT Group is an IT and engineering professional services company which provides top-tier talent to various commercial and government customers. We also provide systems and IT infrastructure integration which allows us to bring the talent and manage the implementation. At PlanIT Group, we pride ourselves on being extremely agile, innovative, and forward thinking. At PlanIT Group, we specialize in sourcing and matching skilled professionals to meet the dynamic demands of the digital landscape. With a focus on precision and expertise, we connect companies with the right individuals, driving innovation, and success in the ever-evolving world of technology. Our customers engage us to create solutions to complex mission challenges, and PlanIT delivers. Innovation. Integration. Integrity.

Company details

IndustryStaffing & Recruiting
Company size51 - 200

Links

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Job description

Sr. Epic EHR Application Advisor – Managed Services
Remote + Travel (5-10%)
Contract to Hire (6-12 months)

Description:
The Senior Epic EHR Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.

Key Responsibilities
  • Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for our complex customers
  • Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
  • Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts
  • Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts

Growth and Mentorship
  • Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership
  • Create documentation that enables consistent process execution
  • Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight
  • Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation
  • Provide timely, constructive feedback that builds confidence and supports continuous improvement

Skills and Experience
  • REQUIRED: Epic Professional Billing certificate
  • Post-secondary education or equivalent experience required
  • Epic certification in MyChart, EpicCare Link, Care Everywhere, or additional modules, with a well-rounded understanding of application functionality and integration points
  • 5+ years of experience implementing, training, or supporting Epic modules
  • Demonstrated alignment with our core values (maxims)
  • Proven problem-solving and technical skills
  • Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite
  • Proficiency with Microsoft Office applications
  • Strong attention to detail and organizational skills
  • Ability to work both independently and collaboratively within a team environment
  • Experience with ticketing systems and change management processes
  • Strong customer service track record
  • Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred
  • Demonstrated sound judgment and appropriate escalation practices

Additional Details
  • Ability to participate in on-call rotations outside of core business hours, including nights and weekends
  • Ability to travel up to 10%

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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