Ultrasound Field Service Engineer

Job Description Summary

Job Description

Responsibilities

• Installing and configuring a range of medical equipment, focusing on one modality; developing proficiency in another,
• Performing on-site regular technical reviews, preventive maintenance, and corrective operations/repairs of moderate to complex nature for installed equipment fleets.
• Conducting testing, calibration and basic root-cause analysis to ensure optimal performance and reliability.
• Training healthcare staff on operation and basic troubleshooting.
• Capturing and maintaining accurate work documentation, including debriefing, parts ordering, and KPI metrics.
• Appling and coach to ensure EHS and compliance standards are met.
• Leading communications with customers and serve as the interface between customer and company, including as escalation point for concerns and installations — developing strong customer relationships and explaining technical information to others.
• Actively promoting and use remote diagnostic tools for remote fixing and equipment diagnostics.

Required Qualifications

• Basic or relevant experience in Services & Field Services, with a knowledge level comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
• Successfully completed ECT program or foundational experience in a Field Service Engineer role. Prior experience as a Field Service Engineer in Ultrasound or Patient Care Solutions (PCS) modality will be considered a strong asset.
• English & Polish: read, understand, and hold conversations.

Desired Characteristics

• Strong oral and written communication skills; ability to document, plan, market, and execute programs.
• Skilled in using Excel, PowerPoint, and other tools to analyze service data and present findings clearly and effectively.
• Comfortable using digital tools to analyze performance data and communicate results through structured presentations.
• Capable of assisting with network setup and troubleshooting for connected medical devices, including IP configuration and basic IT coordination.
• Knowledge of Lean & Continuous Improvement principles.
• Good interpersonal skills; for customer-facing activities, ability to explain technical information to others and, where needed, support or lead a junior team.
• Safety-first mindset and technical curiosity to learn and solve problems.
• Collaboration and one-team approach; rigor, organization, and efficient time management.
• Listening skills and composure; seeking feedback and advice to grow and learn.
• Customer-focused mindset; ability to adapt to change with a positive attitude.

#LI-MT1

#LI-Onsite

Pay Range

Placement within this range depends on:

• Relevant skills and qualifications

• Prior job-related experience

• Internal equity considerations (alignment with colleagues in similar roles) e.t.c.

We review pay ranges regularly to ensure they remain competitive with the external market and align with our internal equity considerations.

Benefits & Rewards

In addition to base salary, our employees have access to a comprehensive package of benefits and allowances, which may include:

• Health & wellness coverage

• Retirement and or savings plans

• Allowances or benefits to support role requirements (e.g., mobility, transport, or role-specific needs such as a company car or allowance where applicable)

• Work-life balance support (e.g., flexible working, leave programs)

• Recognition and incentive programs aligned with performance and company success

The exact benefits package depends on the role, location, and employment terms as specified in the Colleague Value Proposition document that will be shared prior to the interview or at the offer discussion stage.

• Performance Bonus: Details to be shared during offer discussions

Additional Information

Relocation Assistance Provided: No