Bilingual (French/English) Account Manager / Gestionnaire de compte

Are you fluent in French and English? 

Do you enjoy having a consultative approach towards sales and driving revenue?

Do you enjoy collaborating with teams and customers to deliver on common goals?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Role

As an bilingual (French/English) Account Manager, you will build trusted customer relationships and help drive revenue growth through a consultative, solution-based approach. You will partner closely with customers and internal teams to support onboarding, product adoption, retention, and long-term success while demonstrating the value delivered through our solutions.

Responsibilities

• Own retention, renewals, and revenue growth across a diverse portfolio of Quebec based law firm, corporate, public sector, and academic customers.
• Meet or exceed targets for customer retention, renewal revenue, and growth by upselling customers to Lexis AI solutions.
• Develop and execute account plans that identify expansion opportunities, strengthen key relationships, and address retention risks.
• Proactively identify customer needs, address objections related to competing AI solutions, and clearly demonstrate how Lexis’ unique value proposition supports each customer’s goals.
• Use AI tools to continuously improve account management practices, develop data-informed retention and growth strategies, and present insights in clear, meaningful ways.
• Manage renewal and expansion opportunities from discovery and proposal through negotiation and close.
• Build relationships with decision-makers, budget holders, and product users to demonstrate value and secure ongoing investment.
• Conduct account reviews to assess product usage, demonstrate return on investment, and align solutions with customers’ priorities.
• Monitor account health, engagement, and usage trends to identify churn risks early and execute retention plans.
• Partner with onboarding, customer support, and product teams to improve adoption, resolve escalations, and remove barriers to renewal and growth.
• Maintain accurate account records, opportunity pipelines, and renewal and expansion forecasts in the CRM.
• Gather and share customer feedback to inform product improvements and strengthen the customer experience.

Requirements

• Fluency in French and English, with strong written and verbal communication skills and the ability to lead customer presentations and commercial discussions in both languages.
• 3+ years' experience managing and growing an existing B2B customer portfolio, ideally within a subscription or solution-based business. OR 5+ years' experience in comparable roles e.g. Customer Success, Training, Product Expert. 
• Demonstrated success meeting or exceeding retention, renewal, and upsell or cross-sell targets.
• Proficiency/knowledge of AI Solutions incl. Gong, ChatGPT, Claude etc. 
• Strong consultative selling and strategic account management skills, with the ability to translate customer needs into relevant recommendations. 
• Experience using CRM solutions to manage renewal cycles, negotiating commercial terms, and closing expansion opportunities.
• Ability to identify account risks, navigate objections, and develop effective retention strategies.
• Strong relationship-building skills across multiple stakeholders, including senior decision-makers.
• Excellent organizational and time management skills, with the ability to prioritize a diverse book of business.
• Ability to use customer data, product usage insights, and business outcomes to demonstrate value and identify growth opportunities.
• Ability to collaborate effectively in a team-selling environment and adapt to evolving products and customer needs.
  

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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