Logo for Numentica LLC

Salesforce & Amazon Connect Consultant (Fractional)

Role overview

Qualifications

  • Proven expertise in Salesforce (Sales/Service Cloud)
  • Experience with Amazon Connect integration
  • Ability to work fractional hours as needed
  • Capacity to commit up to 20 hours per week

Responsibilities

  • Lead assessments and provide configuration of Salesforce Voice and Amazon Connect
  • Support development work involving Lambda, APIs, and integrations
  • Provide troubleshooting, testing, UAT assistance, and deployment support
  • Deliver documentation and knowledge transfer to the client team

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)

About the company

Numentica LLC logo

Numentica LLC

IT Services & IT Consulting

Numentica LLC, founded in 2008, is a team of software experts who have built enterprise software at fortune 500 companies and helped them achieve success. We have worked across industries such as ECommerce, Finance, Marketing and Supply Chain Automation - each of these industries have unique needs, but they share one particular challenge: They need to manage large amounts of structured and unstructured data. Numentica's team specializes in helping companies wrangle big data and making sense of it. We are a niche consulting firm specializing in software product development, business intelligence, and data management. We believe that our success is built on the success of our clients, and we do what it takes to give our clients a sustained competitive edge through value and innovation. By formalizing our experience into innovative tools and frameworks, we help our customers accelerate time-to-market, improve the quality of products and reduce costs. Our unique culture promotes excellence and drives innovation through trust, pride and teamwork. Some key differentiators that help us build enduring relationships with our clients include Mindshare: Our engagement model, partnership mindset and organization structure ensure that our customers get all the mindshare that they need, and more. Team stability: Our staff retention and longevity provides immense confidence to our customers that the investment they make in their teams with us shows excellent ROI. Service orientation: We never forget that we are in the software services business, an attitude that carries tremendous weight in our recruitment process. Our customers get teams that always go the extra mile to advance their businesses. Partnership mindset: As a company, we take a very long-term view to each and every relationship. We invest time and effort that we know is required for the relationship to mature.

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size201 - 500

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Job description

This is a remote position.

Role Overview:.

We are seeking a highly skilled Salesforce Consultant to deliver professional technical services for an upcoming client engagement. This is a fractional, contract role focused on integrating Amazon Connect with Salesforce Voice/Service Cloud Voice to enhance the contact center and agent experience.

Scope of Work:

  • Architecture & Configuration: Lead assessments and provide hands-on configuration of Salesforce Voice (Service Cloud Voice) and Amazon Connect.
  • Integration & Development: Support development work involving Lambda, APIs, and event-driven integrations to bridge Salesforce and Amazon Connect.
  • Support & Optimization: Provide troubleshooting, testing, UAT assistance, and deployment support for scheduled go-lives.
  • Knowledge Transfer: Deliver comprehensive documentation and knowledge transfer to the client team.

Requirements & Logistics:

  • Experience: Proven expertise in Salesforce (Sales/Service Cloud) and Amazon Connect integration.
  • Commitment: Fractional, as-needed engagement.
  • Capacity: Up to 20 hours per week (ceiling).
  • Total Work Order: Approximately 160 hours over 2 to 2.5 months.
  • Location: USA, Remote.


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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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