Nurse Claims Assessor (Fax Claims)

Are you a registered nurse looking to build a rewarding career in healthcare insurance? Join Allianz Partners Thailand as a Nurse Claims Assessor and play a key role in reviewing and assessing medical claims — ensuring accuracy, compliance, and a smooth experience for customers and healthcare providers across Thailand. This is a full-time, hybrid role based at Ratchatewi, Bangkok. No prior insurance experience is required — we welcome applications from registered nurses eager to grow in a new direction.

What You'll Do

• Verify the accuracy and completeness of medical claims and supporting documents submitted via fax and other channels.
• Review and assess claims in accordance with company guidelines and quality standards.
• Send emails and faxes to customers and healthcare providers to confirm document receipt and obtain additional information when required.
• Organise, maintain, and manage claim documentation efficiently and accurately.
• Prepare monthly reports and ensure data accuracy before submission to clients.
• Handle inbound calls professionally from customers, hospitals, clinics, and healthcare providers.
• Maintain high standards of service quality and compliance throughout the claims assessment process.
• Collaborate with internal teams to resolve claim queries and support continuous process improvement.

What You'll Bring

• Bachelor's Degree in Nursing.
• Active Registered Nurse (RN) licence
• Experience in a hospital or clinical setting is preferred — fresh nursing graduates with an active RN licence are encouraged to apply.
• Previous experience in insurance claims, medical claims assessment, or fax claims processing is highly preferred but not required.
• Good command of English, both written and spoken.
• Strong attention to detail and organisational skills.
• Proficient in Microsoft Word and Excel.
• Positive attitude with strong teamwork and customer service skills.
• Comfortable working with digital claims platforms, AI-assisted document review tools, or automated workflow systems — prior experience is an advantage.
• Openness to adopting AI-powered tools for claims triage, data extraction, and quality checking is a plus.
• Familiarity with data privacy principles and responsible handling of patient information in digital environments.

What We Offer

• Hybrid working arrangement — CityLink Building, Petchaburi 35, Bangkok, with flexibility to work from home.
• Rotating shift schedule — Monday to Sunday, 08:00–17:00 or 11:00–20:00 (40 hours/week, 5 days/week including public holidays).
• Competitive salary — negotiable based on experience.
• Health and medical coverage.
• Provident fund contribution.
• Annual leave in line with Thai labour standards, plus additional company leave.
• A clear career pathway into the insurance and healthcare industry — with access to Allianz's global learning and development resources.
• Work Well programmes to support your health, wellbeing, and work-life balance.

Who We Are

Allianz Partners Thailand (AWP Services (Thailand) Co., Ltd.) is part of Allianz Partners — a world leader in B2B2C insurance and assistance operating across 76 countries. Part of the Allianz Group, trusted by over 125 million customers in 70+ countries, our Bangkok team delivers travel, health, and lifestyle protection solutions to customers across the region. We are committed to building an inclusive workplace where every person feels valued, supported, and empowered to grow.

At Allianz Partners, Artificial Intelligence (AI) is transforming service delivery and innovation. By leveraging Business Intelligence and Data Analytics, we enhance strategic decision-making and customer experiences. Our commitment to Ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while Emerging Technologies and Generative AI drive industry leadership and new opportunities. With robust Information Security Management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.

106786 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

To Recruitment Agencies

We have an in-house recruitment team that focuses on sourcing great candidates directly. Therefore, we do not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when such a contract is in place. Without a contract, we will not accept invoices related to unsolicited resumes, even if the candidate is ultimately hired. Please do not contact hiring managers directly.