Sr Admin & Customer Service Executive (Bilingual: CN & EN) | Remote

We are hiring on behalf of our client, a Singapore-based immigration consultancy specializing in Singapore Permanent Residence (PR) and Citizenship applications. The firm is committed to providing professional immigration advisory services and a high standard of client support.

As a Senior Admin & Customer Service Executive, you will support clients throughout their immigration application journey. This fully remote role involves managing application documentation, communicating closely with clients, providing clear guidance, and ensuring a smooth experience from onboarding through post-submission follow-up.

Work Arrangement: Fully Remote (WFH), following Singapore public holidays.

Key Responsibilities

• Manage and coordinate clients' Singapore PR and Citizenship applications.
• Communicate regularly with clients to collect, verify, and organize supporting documents.
• Provide clear and accurate guidance on documentation requirements and application procedures, while keeping up to date with relevant Singapore immigration policies and regulations.
• Draft personalized and compelling cover letters based on each client's background and circumstances.
• Ensure applications and supporting documents are accurate, complete, and compliant with relevant requirements.
• Provide professional and responsive customer service throughout the application process, from onboarding to post-submission support.
• Respond promptly to client inquiries and coordinate any required follow-up actions.
• Maintain accurate digital records, application trackers, and client information.
• Support ad hoc administrative duties and projects assigned by management.

Requirements

• Minimum Diploma in Hospitality, Mass Communication, Logistics, Business Administration, or a related field.
• Minimum 5 years of experience in customer service, administration, or another client-facing role.
• Strong proficiency in both spoken and written Mandarin and English, as the role involves extensive communication with Mandarin-speaking clients.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Strong attention to detail, with the ability to manage a high volume of documentation accurately and efficiently.
• Well-organized with good time management skills and the ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable working independently in a fully remote environment.

Benefits & Perks

• Fully Remote (Work From Home)
• Quarterly Performance Bonus
• Medical Claims
• Birthday Allowance
• Career Growth and Development Opportunities

Note: This role follows Singapore public holidays.