Description
Why This Role Matters
The National Accounts is the operational backbone of FSG’s National Accounts Program. This role ensures our largest, most strategic customers receive fast, accurate, and consistent support from RFQ through delivery. By coordinating quoting, communication, execution, and reporting, this position directly strengthens customer confidence, retention, and revenue growth across our National Accounts portfolio.
Position Summary
The National Accounts serves as a hybrid Inside Sales, Customer Service, and Project Coordination role dedicated to supporting National Account Managers (NAMs), Outside Sales Representatives (OSRs), and key National Account customers.
This position manages the full lifecycle of assigned opportunities—from RFQ receipt through order completion—acting as the central point of coordination for pricing, estimating, communication, order tracking, and project reporting. While focused on the seven National Account pilot customers, the role also provides support to franchise and program-aligned accounts as needed.
What Success Looks Like
- Quotes delivered quickly, accurately, and consistently
- Clear, proactive communication with customers and internal partners
- Organized project tracking and reporting with full visibility
- A seamless customer experience that builds trust and repeat business
- Strong, reliable coordination across sales, branch operations, purchasing, and supply chain
- National Account Managers and OSRs view the Specialist as a go-to problem solver
Key Responsibilities
1. Quoting, Pricing & Estimating
- Manage and coordinate RFQs, RFPs, and pricing requests for National Accounts.
- Develop accurate, timely quotes across multiple product categories and vendor partners.
- Partner with NAMs, OSRs, and estimating teams to ensure pricing alignment, competitiveness, and consistency across the program.
- Present quotes and revisions in a clear, customer-ready format.
2. Project Coordination & Customer Communication
- Act as the primary internal coordinator for assigned National Account projects.
- Facilitate communication between customers and internal teams—NAMs, OSRs, ISRs, branches, vendors, freight providers, and operations.
- Provide proactive updates related to quote status, order progress, delivery schedules, and changes.
- Ensure smooth handoffs from quote ? order ? delivery, resolving issues quickly and professionally.
3. Order Management & Tracking
- Enter and maintain project data in internal systems (ERP/CRM).
- Build and manage an Order Report for each project, including:
- Order status
- Shipment / delivery timelines
- Change requests, delays, and issues
- Ensure order accuracy, confirm fulfillment, and support project close-out documentation.
Requirements
Qualifications & Experience
- 3–5+ years of experience in inside sales, customer service, estimating, or project coordination—preferably within fencing, construction, distribution, or building materials.
- Strong understanding of commercial and industrial fence products, or the ability to learn quickly.
- Proven ability to manage multiple projects and competing priorities under tight timelines.
- Exceptional attention to detail, follow-through, and problem-solving skills.
- Excellent written and verbal communication skills with a customer-first mindset.
- Proficiency in Microsoft Excel, ERP/CRM platforms (INFOR preferred), and reporting tools.
- Calm, professional, and composed in fast-paced, high-volume environments.
Core Competencies
- Customer Focus: Anticipates needs and creates a frictionless customer experience.
- Execution Excellence: Delivers accurate, high-quality work at speed.
- Team Collaboration: Works seamlessly with sales, operations, purchasing, and branch teams.
- Organization & Prioritization: Stays ahead of deadlines with structured work systems.
- Communication: Clear, concise, proactive, and responsive.
- Problem Solving: Identifies issues early and drives solutions with minimal escalation.
Impact of This Role
A strong National Accounts Specialist enhances FSG’s ability to win, grow, and retain large customers by delivering consistent, professional, and high-touch experience. This role directly influences:
- National Account revenue
- Customer satisfaction
- Program scalability
- Sales team effectiveness
- Operational efficiency
