Regional Service Director - Northeast

The Regional Service Director will have full P&L responsibility leadership to the assigned locations or branches within the Northeast region.  The primary focus of this role is to ensure that branches deliver outstanding customer service and achieve growth and profitability objectives. 

The Regional Service Director has a strategic focus of delivering operational excellence and supporting the sales efforts of the company and leading the hiring and development of outstanding branch talent. 

General Responsibilities:

• Ensure that all branches within the sub-region meet or exceed established financial and operational goals.
• Lead efforts to drive outstanding customer service and operational excellence.
• Assess and attract superior talent with a focus on continuous people's development and recruiting.
• Provide coaching and performance feedback to branch leadership and continuously develop outstanding talent.
• Implement a world-class safety culture which ensures associate responsibility and accountability.
• Drive execution of the strategic plan within the sub-region, partnering with supply chain, pricing, and other functions. 
• Drive a culture of accountability and the implementation of strategic actions for customer service and operational excellence.
• Ensure that we are effectively managing costs and continuously aligning our spending to business performance.
• Lead with data and analytics. 
• Utilize our tools and reporting to drive well-supported decision-making.
• Create divisional budgets and recommend needed capex spending.
• Ensure the effective integration of new acquisitions and greenfield locations within the division.
• Effectively interface with senior leadership and ownership partners as required to report on plans and progress.

Education & Experience:  

• Bachelor's degree in business or related discipline or the equivalent preferred
• 10 years of experience in industrial distribution with an emphasis on field and branch leadership.
• Experience driving customer service and operational excellence
• Demonstrated P&L leadership experience
• Experience leading, developing, and coaching leaders; demonstrated success at attracting outstanding talent.
• Demonstrated ability to lead work independently & cross functionally throughout an organization
• Demonstrated ability to effectively partner with other business leaders including Sales, Finance, Sourcing, Marketing, Pricing, Human Resources etc.
• Demonstrated ability to resolve complex problems positively and professionally
• Strong history of a customer-focused and commercial mindset and experience.
• Ability to interface at a senior and board level and to interact effectively at all levels of the organization.

Competencies: 

• Demonstrated leadership skills and the ability to lead both directly and through influence.
• Excellent people leadership skills, with a demonstrated ability to assess and develop high performing talent. 
• Strong performance management skills. Ability to set clear goals and provide regular feedback.
• Demonstrated ability to drive positive change and cultural transformation
• Strong integration skills and the ability to connect people and organizations
• High drive for results, discipline in execution, and sense of urgency. 
• Self-motivated with the ability to be effective in a fast-paced, dynamic, and changing organization and manage through complexity.
• Strong passion and energy for growth and success of both the individual and the company.
• Outstanding ability to drive positive change and cultural transformation.
• Excellent verbal and written communication skills.
• Process focuses and mindset.      
• Ability to utilize a structured process to drive results.
• Ability to us data analytics tools for tracking performance metrics, forecasting, and making data-driven decisions.
• Servant leadership, culture driven, growth mindset and integrity oriented; Accountable and adaptable
• Strong industry and market knowledge