Head of Operations – Multi-Branch Restaurants

This is a remote position.

Job description:

Ready for your next step up from multi-location operations?

If you've run several restaurant branches, fixed the same problems again and again, and thought "there has to be a better system for this," this role is for you.

We're looking for a hands-on operator to take charge of a growing multi-location food-service business and make it more visible, better managed and more profitable. You'll also help build a new, tech-enabled service business on top of what works there. You'll report directly to the CEO and hold delegated COO-level operating responsibility. This isn't a back-office role or an advisory one.

You'll take problems all the way through:

Problem → Plan → Owner → Execution → Measurable Result

Why This Role Is Different

• Real executive scope. You'll work directly with the CEO and lead Area Managers, Branch Managers and shift leaders.
  
• A clear growth path. The role is set up to grow toward a COO-level position as you prove results and the business scales.
  
• Build something new. You won't only run operations. You'll help turn proven solutions into services, partnerships and new revenue lines.
  
• Modern tools. You'll use AI, dashboards and automation every day to make work simpler for managers and teams.
  
• Fully remote, with the authority to drive real change.
  

What You'll DoLead Multi-Location Operations

• Oversee and improve performance across all branches through the management team
  
• Make service, delivery, staffing and branch performance visible at a glance
  
• Set clear roles, standards, decision rights and escalation paths
  
• Put in place daily and weekly management routines, audits and follow-up rhythms
  
• Hold managers accountable and coach them to own their areas fully
  
• Reduce how often issues have to go up to senior leadership
  

Grow Sales and Profitability

• Own the online customer journey: discovery, ordering, delivery, issue recovery and repeat purchase
  
• Improve conversion, average order value, order frequency and customer retention
  
• Shape pricing, promos, bundles and offers that grow sales without hurting margins
  
• Track revenue, costs, margins and unit economics, and find leakage and waste
  
• Prepare budgets, forecasts and performance plans
  

Build and Scale the Service Business

• Turn business opportunities into practical operating plans and pilots
  
• Launch and grow new service lines, partnerships and institutional accounts
  
• Build networks of merchants, delivery and courier partners, and service providers
  
• Identify internal solutions that could become repeatable, sellable services
  
• Hire, onboard and develop team members as the business grows
  

Put Systems, AI and Automation to Work

You don't need to be a programmer. You do need to be comfortable using technology to solve business problems.

• Use AI tools for analysis, planning, reporting and documentation
  
• Design workflows, dashboards and management panels with the tech team
  
• Find manual processes that can be simplified or automated
  
• Turn business problems into clear requirements and acceptance criteria for developers
  
• Test whether new systems actually solve the problem they were built for
  

Requirements

What We're Looking ForMust Have

• 7+ years in operations or business management, with proven experience leading multiple restaurant or food-service locations (for example as Area Manager, Operations Manager, Head of Operations or multi-unit GM)
  
• Experience managing managers and holding them accountable
  
• A track record of improving processes, service and profitability
  
• Solid grasp of P&L, budgets, food and labor costs, and margins
  
• Comfort with data, dashboards, Excel or Google Sheets, and digital tools
  
• Strong communication skills, including with executives
  
• High ownership and willingness to get hands-on when needed
  

Strong Advantage

• Experience launching, scaling or turning around a branch, brand, service or business unit
  
• Experience growing delivery operations or online sales (GrabFood, foodpanda, own website or app)
  
• Business development, partnerships or sales exposure
  
• Practical experience with AI, automation or digital transformation
  
• Consulting, implementation or operational turnaround experience
  

The Person We Want

We're not looking for someone who only gives recommendations. We want someone who naturally asks:

What's happening? Why is it happening? Who owns it? What should we change? Did it actually work?

You're comfortable with ambiguity and figure things out rather than waiting for perfect instructions. You separate facts from assumptions. Most importantly, you build stronger managers and better systems instead of becoming the person everyone depends on.

What Success Looks Like

• Clear, real-time visibility across all branches
  
• Managers who fully own their areas, with fewer escalations
  
• Faster resolution of bottlenecks
  
• Better service speed, accuracy and customer satisfaction
  
• Growth in online sales, partnerships and customer retention
  
• Less manual follow-up, with smart use of data, AI and automation
  
• Proven solutions turned into repeatable, scalable services
  

Your First 90 Days

• Understand the business: branches, service flows, management structure, risks and bottlenecks
  
• Stabilize urgent operational issues
  
• Set up management, audit and escalation routines with the manager team
  
• Launch the first dashboards, workflows and exception tracking
  
• Define priority pilots and deliver measurable early wins in service, sales and operations
  
• Present a roadmap for team, investment and next-stage growth
  

Benefits

Benefits

• HMO / Health Insurance
  
• Paid Time Off (PTO)
  
• Additional Leave
  
• Work from Anywhere / Work from Home
  
• Performance-Based Pay Raises