Specialist, Crew Travel (CASI)

Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, is currently looking for Specialist, Crew Travel Ops. Only candidates located in Metro Manila, Philippines to apply.   

Job Summary:

The Crew Travel Specialist ensure authorized travelers of Carnival Cruise Line, All Brands Group (shipboard and shoreside personnel), contractors and concierge have confirmed travel arrangements for air, hotel and ground arrangements.  Manually secure reservations when the automation tools are unable to handle the request. Strong knowledge handling last minute crew movement changes along with travel needs.                                                                       

Essential functions:

• Ensure reservations have been confirmed accurately, at the lowest possible cost.  Obtain the required approvals when flights, hotel or car/transportation cost is above the established guidelines.  Validate that all mandatory elements are in the reservation; correct discrepancies which may prevent travel information from being viewed online and/or via applicable systems. Obtain and communicate applicable VISA’s and letters required.  Review reports to ensure all travelers have active tickets and confirmation numbers for their entire travel itinerary. 
• Utilize superior customer service skills when answering telephone calls and emails; assist inquiries as needed in a professional, friendly, timely and effective manner.  Provide assistance with the booking tools and troubleshoot issues. Monitor department mailboxes and resolve or dispatch e-mails to the appropriate resources. 
• Monitor assigned queues by reviewing and processing reservations; complete all required actions within the established timelines. Notify all stakeholders of airline schedule changes, forced overnights or inferior schedules.
• Ensure all tickets and ticket exchanges are accurately processed using the correct form of payment based on contractual agreements and guidelines. Apply administrative fees when required and place unused tickets in the applicable queue. 
• Assist with flight interruptions caused by weather, mechanical delays or other travel disruptions. Provide complete re-accommodations when needed, minimizing the inconvenience to the traveler.

• Research and resolve issues as necessary.  Perform other job related functions as assigned and back-up other Travel Operations teams.  Liaise with internal departments and related travel vendors as needed

Qualifications:

• Minimum 2 years of experience as a travel agent or in an airline reservation center agent. Sabre preferable
• Detail-oriented with good analytical and organizational skills.  Superior written and verbal communication skills to handle sensitive issues in professional and courteous manner. Ability to prioritize assignments, resolve issues independently and work effectively
• Basic-level proficiency in Microsoft Word, Excel and PowerPoint. Experience with GDS, preferably Sabre, making international and domestic reservations, faring, ticketing and would geographical knowledge

• Must be amenable to shifting schedule and hybrid setup

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