Medical Claims Team Lead - Travel Insurance (Malaysia & Singapore)

Bring your medical expertise where it matters most — at the front line of travel assistance. As Medical Claims Team Lead at Allianz Partners, you'll own end-to-end claims decisions for Malaysia and Singapore, act as the senior technical escalation point, and lead a small team of claims professionals to deliver outstanding outcomes for customers and partners alike. This is a full-time, hybrid role based at UOA Centre, KLCC, Kuala Lumpur 

What You'll Do

Claims Leadership & Decision-Making

• Own end-to-end travel medical claims decisions for Malaysia and Singapore using sound clinical judgment and within your claims authority limit.
• Act as the primary technical referral point and escalation owner for complex, high-cost, or sensitive cases.
• Coordinate cross-border assistance and provider interactions to ensure quality care and cost control.
• Manage customer feedback, inquiries, and complaints promptly and effectively within designated timelines, providing feasible resolutions through established processes and procedures.

Performance, Quality & Strategy

• Manage SLAs for partners and internal teams — lead the team to consistently meet or exceed agreed targets.
• Identify priorities in the claims function to increase efficiency and improve customer satisfaction.
• Manage claims performance and quality through OFR (Operational Functional Review) and CFR (Claims Functional Review) in collaboration with the Quality Assurance team.
• Own and manage the Claims Operation Strategy Plan actions.
• Be part of the Operations Senior Leadership team to drive the company's strategy.
• Represent Allianz Partners as a Senior Operations Leader in partner relationship meetings.

People & Development

• Coach, oversee, and support 1–2 direct reports; assist with hiring, onboarding, and training execution.
• Execute training plans when required and participate in team projects and ad-hoc tasks as assigned.

What You'll Bring

• Minimum Diploma or Degree in a medical-related field; candidates with a non-medical degree but relevant hands-on experience in clinical practice or medical claims are equally welcome.
• Minimum 3 years of relevant experience in clinical practice or a medical claims department.
• At least 2 years of experience in a team leader or supervisory role — or a senior specialist ready to take a formal leadership step.
• Strong understanding of medical terminology, diagnoses, and treatment protocols.
• Proven written and verbal communication skills in English; Mandarin is a plus.
• Proficient in Microsoft Office applications.
• Decisive and calm under pressure — able to make swift, evidence-based decisions and put them into practical use.
• Collaborative team player who treats colleagues with care and respect.
• Legal right to work in Malaysia.
• Familiarity with AI-assisted claims processing or digital health tools is an advantage.

Nice to Have

• Background in travel insurance, assistance operations, or related insurance settings.
• Emergency or acute care experience.
• Experience engaging providers across Malaysia and Singapore.

What We Offer

• Hybrid working arrangement — UOA Centre, KLCC, Kuala Lumpur, with flexibility to work from home.
• Competitive salary and performance-based bonus.
• Medical and hospitalisation coverage for you and your dependants.
• Annual leave in line with Malaysian employment standards, plus additional company leave.
• A large variety of learning courses and targeted development programmes — empowering you to take control of your personal and professional growth.
• Global career progression and international mobility opportunities within the Allianz Group.
• Work Well programmes designed to support your health, wellbeing, and work-life balance.

Who We Are

Allianz Partners is a world leader in B2B2C insurance and assistance, operating across 76 countries with solutions spanning travel, health, automotive, and lifestyle protection. Part of the Allianz Group — trusted by over 125 million customers in 70+ countries — our Kuala Lumpur hub is a key centre for APAC claims and operations. We believe every employee is unique, and we are committed to being part of your journey — supporting your ambitions in a purpose-driven, inclusive environment.

106776 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.

To Recruitment Agencies

We have an in-house recruitment team that focuses on sourcing great candidates directly. Therefore, we do not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when such a contract is in place. Without a contract, we will not accept invoices related to unsolicited resumes, even if the candidate is ultimately hired. Please do not contact hiring managers directly.