B2B Market Responsible Scandinavia (f/m/d)

Role summary

Your responsibilities

Customer Claims & Issue Resolution

• Handle claims involving product quality, returns, delivery errors, or lost goods
• Where appropriate and in line with company guidelines, propose discounts for delayed deliveries or incorrect items to help resolve issues without a return or full credit

Order Management

• Check and monitor prices, delivery dates, addresses, labels, calculations, and quantities after orders are placed and during order clearance
• Process changes to order confirmations, including new orders and replacements
• Track orders in production and keep customers updated on their progress
• Check product allocation and delivery timelines, adjusting orders when needed
• Coordinate deliveries for customers who pay in advance

Logistics & Delivery

• Share tracking details and proof of delivery, and follow up on delivery issues
• Help resolve refused deliveries and other logistics concerns
• Plan and coordinate pre-booked deliveries with Key Accounts

Payments & Invoicing

• Follow up on unpaid or partially paid invoices and review proposed payment reminders
• Issue pro forma invoices for 20% deposits and 80% balance payments
• Work with customers and internal teams to resolve payment or invoicing issues

Reporting & Coordination

• Maintain reports, status lists, and data requested by sales agents or area management
• Record and update special agreements with Key Accounts
• Act as a key link between the Back Office and other departments

Your profile

• You have experience in B2B customer service, sales support, order management, or a similar role, ideally working with international clients
• You’re comfortable managing several orders and customer requests at once, while keeping track of the details
• You communicate clearly and professionally, including when handling claims or difficult conversations
• You enjoy working across teams and know when to follow up to keep things moving
• You’re confident using Excel and order management or ERP systems
• You take ownership of issues and look for practical solutions
• You have professional working proficiency in English and one of the following languages: German, Hungarian, Italian, French, or Russian

Your advantages

• A familial, collaborative atmosphere in international teams
• An innovative and exciting area of responsibility with diverse development opportunities
• Flat hierarchies and short decision-making paths that help you implement your own ideas
• Meal tickets
• Regular employee events
• Discounts on our own products

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