Service Manager

We are hiring: Service Manager- Our future Health
Xyla Healthcare Services (part of Acacium Group)
Remote working style with occasional travel to our UK offices

Full Time, Fixed term contract until March 2027

Salary between £42,000 to £45,000 (Depending on experience)

Xyla is a trusted delivery partner providing healthcare services and support to the NHS across the UK. We also collaborate with leading organisations and charities, including Our Future Health, which works in partnership with the NHS to deliver the UK’s largest health research Programme.

As a Service Manager, you will provide strong, inspirational leadership to teams nationwide. This pivotal role ensures the delivery of high-quality, patient-centred services led by skilled professionals. You will oversee participant flow within clinics, ensuring smooth and efficient processes without delays, while driving continuous improvement based on feedback and learning from incidents.

This role is perfect for someone who thrives on making a difference, driving improvements, implementing innovations and creating an outstanding experience for every participant. You’ll work closely with clinical teams, champion quality, and lead change that matters.

In this role, you will:

• Lead and Organise staffing plans for sites and mobile units, ensuring rotas are managed effectively and escalating any gaps or challenges promptly for support.

• Drive performance and quality by managing KPIs and supporting Service Delivery Leads and their teams across your region.

• Provide insight and accountability through monthly reports for senior management

• Champion safety and excellence by conducting site assessments, advising on clinical effectiveness, compliance with policies and ensuring the highest standards of patient experience

• Be a trusted point of contact by providing weekend on-call cover for acute services, including Our Future Health.
  What we’re looking for:

• Strong operational knowledge of managing and running healthcare services.

• Proficiency in IT systems, including Microsoft applications, InPhase, and other relevant platforms.

• Experience in team management, with the ability to lead, motivate, and develop others.

Your Benefits

• Your benefits package: Our company-funded benefits package includes employer pension contributions, life assurance and healthcare benefits, designed to support your financial wellbeing.

• Time to recharge: Enjoy 25 days’ annual leave plus Bank Holidays, with your holiday entitlement increasing with length of service.

• Flexible benefits to support you: Choose from a range of optional benefits including private medical insurance, critical illness cover, dental insurance, a healthcare cash plan, holiday buy and sell, a gym scheme, car scheme, bike scheme, technology voucher scheme and season ticket travel loans.

• Supporting your wellbeing: Access 24/7 wellbeing support for you and your immediate family, including an Employee Assistance Programme, digital wellbeing app and resources to support your mental, physical, social and financial wellbeing.

• Supporting you and your family: Receive discounted neurodevelopmental assessments for you and your loved ones.

• Save money every day: Enjoy instant discounts through our benefits platform on shopping, travel, entertainment, dining, lifestyle and much more.

• Grow your career: You'll have access to fully funded professional qualifications through our apprenticeship programmes, mentoring and coaching, leadership development programmes, online learning and development opportunities and the chance to build your career across our global organisation, operating across four continents.

• Recognition and community impact: We celebrate success through Long Service awards, exceptional performance and peer-to-peer recognition. You'll also receive two paid volunteering days each year to support causes that matter to you.

About Acacium GroupXyla Healthcare Services is part of Acacium Group, a global healthcare solutions partner providing staffing, managed services and innovative delivery models across the healthcare, social care and life sciences industries. We are a business with scale and leading digital capabilities, with a vision to be the leading global healthcare solutions partner. We are powered by our people and leading digital capabilities, working with our partners to improve access to healthcare and deliver better outcomes. Our values – Putting People First, Always by Your Side and Driven by Excellence – guide everything we do. Join us and play a key role in shaping the future of society and improving people’s lives.

Inclusion and accessibility We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising the unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.