Description
At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.
We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing.
This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.
We are currently searching for a Incident/Change Governance & Control (ICGC) Engineer:
The Challenge (Responsibilities)
- Support governance and oversight of the Incident Management lifecycle, coordinating incident reviews, post-mortem governance activities, remediation tracking, and operational reporting.
- Analyze incident trends, recurring issues, and operational risks to identify improvement opportunities and strengthen operational resilience alongside cross-functional Engineering and SRE teams.
- Support governance and oversight of SDLC & Change Management processes, coordinating Change Advisory Board (CAB) governance activities, change reviews, and risk assessments.
- Produce executive reporting, dashboards, scorecards, and operational metrics to identify trends and emerging risks.
- Support audit requests, control reviews, and regulatory engagements by preparing supporting documentation and evidence.
- Act as a product owner and subject matter expert for governance-related technology platforms, gathering requirements and coordinating user feedback.
- Drive workflow automation and improvements to governance effectiveness and operational efficiency.
- Support ownership and maintenance of Incident Management, Post-Mortem, Change Management, and Operational Resilience procedures, playbooks, and training materials.
Your Profile (Requirements)
- Bachelor’s degree in computer science, Engineering, Information Systems, Technology Management; Or equivalent practical experience.
- Experience in Incident Management, Change Management, Production Engineering / Site Reliability Engineering (SRE), Engineering Governance, or Technology Risk.
- Strong analytical and problem-solving skills including the usage of AI tools.
- Experience with data analytics, visualization, and reporting tools such as Microsoft Excel (advanced), Python, Power BI, Tableau, or similar technologies.
- Excellent communication and Interpersonal skills, with experience working across technical and non-technical stakeholder groups.
- Ability to manage multiple priorities in a fast-paced environment.
- High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
- Technologist DNA: A deep understanding of the difference between "coding" and "engineering."
Desired
- Experience supporting audits, regulatory reviews, or control assessments.
- Familiarity with operational resilience, governance, risk, and control frameworks.
- Experience with workflow management, governance, reporting, or analytics platforms.
- Knowledge of Agile delivery methodologies, product ownership, or SDLC governance practices.
- ITIL, Agile, Product Ownership, Risk Management, or related certifications are a plus.
- Familiarity with cloud-native foundations or AI coding assistants.
Languages
- Advanced Oral English: For seamless collaboration with global teams.
- Advanced Spanish.
Special Notes
- Our Client is actively seeking self-motivated professionals passionate about operational excellence.
Work Arrangement
We value flexibility to support your lifestyle. This position is available as:
- Remote (Depending on specific project needs).
If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/
Requirements
- Bachelor’s degree in computer science, Engineering, Information Systems, Technology Management; Or equivalent practical experience.
- Experience in Incident Management, Change Management, Production Engineering / SRE, Engineering Governance, or Technology Risk.
- Strong analytical and problem-solving skills including usage of AI tools.
- Experience with data analytics, visualization, and reporting tools such as Microsoft Excel (advanced), Python, Power BI, Tableau.
- Excellent communication and Interpersonal skills.
- Experience working across technical and non-technical stakeholder groups.
