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Lead Program Manager

Welocalize

Role overview

Responsibilities

  • Lead a program of AI training data projects at scale.
  • Own program-level strategy and delivery, managing a cross-functional team.
  • Be the primary owner of the client relationship for the program.
  • Partner closely with the Lead Quality Manager to keep quality consistent and drive continuous improvement.

Key facts

Hard skills

Other skills

  • Program Management
  • Team Leadership
  • Strategic Planning
  • Coaching

About the company

Welocalize logo

Welocalize

Business Consulting & Services

For over 25 years, Welocalize has helped some of the world's largest organizations improve customer engagement through the power of localized content. Since our founding in 1997, we've been a leader in applying innovative technology and adopting AI to deliver the highest quality translations quickly, efficiently, and at scale. Our proven track record showcases tangible business outcomes, including higher marketing conversion rates, regulatory compliance, increased customer satisfaction and retention, intellectual property protection, higher adoption rates, and improved data with enhanced models. At the heart of our innovation is OPAL, our advanced Service Delivery Platform, ensuring every translation is fast, effortless, and impeccably accurate. This technology, combined with our extensive network of over 250,000 linguistic experts in more than 250 languages, allows us to deliver multilingual content transformation services that are unmatched in quality and relevance. Our global team of industry specialists is dedicated to enabling your teams to achieve global business outcomes. From translation and localization to NLP-enabled machine learning training data, and data annotation, we blend cutting-edge technology with human insight across every project.

Company details

Company typeLarge
IndustryBusiness Consulting & Services
Company size1001 - 5000

Links

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Job description

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Job Responsibilities:

Leads a program of AI training data projects at scale. Owns program-level strategy and delivery, manages a cross-functional team, and is the primary owner of the client relationship for the program. Partners closely with the Lead Quality Manager to keep quality consistent and drive continuous improvement across high-volume operations.

Key Responsibilities 

  • Program strategy & planning: Define program goals, roadmap, milestones, and operating model across multiple projects and vendors. 

  • Team management: Lead a delivery team (PMs, Coordinators) with clear goals, capacity plans, coaching, and performance feedback. 

  • Client ownership: Act as the day-to-day executive contact; run governance, planning, and QBR-style reviews; align scope, priorities, and change. 

  • Quality partnership: Co-own quality outcomes with the Manager of Quality; align on guidelines, audits, acceptance criteria, and corrective actions. 

  • Scale & throughput: Plan and secure rater/annotator capacity; optimize shifts, handoffs, automation, and tooling to meet high-volume targets. 

  • Financial stewardship: Build and manage budgets, margins, and change orders; ensure commercial and delivery commitments stay aligned. 

  • Risk, issue & change control: Maintain program RAID; lead root-cause analyses and remediation; escalate high-impact items with options and impact. 

  • Process improvement & automation: Standardize SOPs, templates, and dashboards; pilot and scale automation with Ops Tech. 

  • Compliance & security: Ensure policy adherence for data handling, privacy, and platform access across the program. 

  • Stakeholder management: Coordinate with Sales/Account, Quality, Operations, and Vendor Management to meet client and business goals. 

Additional Job Details:

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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