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LMR Application Support & ROL Testing Engineer

More Than a Workplace.

Role overview

Qualifications

  • Bachelor’s Degree in an engineering or technical discipline
  • 3+ years of engineering, IT or technical experience OR 5+ years of engineering, IT or technical experience
  • Great verbal communication skills

Responsibilities

  • Provide timely technical support and facilitate application training sessions for users
  • Conduct comprehensive integration and system testing in cloud environments
  • Work within a mature, small-scale Agile team to refine the application and manage defects via Jira
  • Develop and maintain ROL system rules and models using JavaScript

Key facts

  • Remote from: India
  • Fixed term
  • Application Support Engineer
  • English

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Communication
  • Problem Solving
  • Teamwork

About the company

More Than a Workplace. logo

More Than a Workplace.

IT Services & IT Consulting

Anovia - Your trusted partner for outsourced IT, Cloud, NOC, SOC, Managed IT, BPO, and Infrastructure Services. With more than two decades of global experience, Anovia empowers enterprise organizations with scalable, future-ready IT services and operational support. From Managed IT and Help Desk support to NOC, SOC, Cloud, VoIP, and BPO services, Anovia helps organizations simplify operations, improve service reliability, and reduce technology management costs. Every service is designed to help organizations strengthen operational resilience, optimize technology environments, and reduce operational costs. 🌍 𝐆𝐥𝐨𝐛𝐚𝐥 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲, 𝟐𝟒/𝟕 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 Our global team of 300+ certified professionals delivers multilingual Tier 1–3 support across multiple time zones, ensuring seamless service delivery and reliable enterprise support. 📊 𝐃𝐚𝐭𝐚-𝐃𝐫𝐢𝐯𝐞𝐧 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 𝐓𝐡𝐚𝐭 𝐃𝐞𝐟𝐢𝐧𝐞 𝐎𝐮𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 • 725,000+ Tickets Resolved • 300+ Certified support specialists • 99.7% SLA Achievement Rate • 98% Customer Satisfaction • 99.9% Uptime for managed systems • 80% First Contact Resolution 💡 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐖𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 From deployment and migration to daily operational support, our engineers support enterprise environments built on leading communication and collaboration platforms: Avaya | Cisco | Microsoft Teams | Microsoft 365 | Mitel | Genesys | OpenScape | Five9 | Dialpad | Unify | Motorola | Public Safety 🔧 𝐎𝐮𝐫 𝐂𝐨𝐫𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 • Managed IT Services • IT Help Desk & Technical Support • VoIP & Unified Communications Support • Cloud Managed & Migration • Network Operations Center (NOC) • Security Operations Center (SOC) Services • Professional IT Services • Business Process Outsourcing (BPO) • Multilingual Customer & Technical Support • IT Staffing • Unified Communications • AI Services ⚡ Let’s connect

Company details

IndustryIT Services & IT Consulting
Company size201 - 500

Links

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Job description

Anovia is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.

About the role:

We are looking for a Systems Specialist to support and test our Radio Online (ROL) application. The role involves application support, integration and system testing, JavaScript scripting, and working in an Agile team. You will troubleshoot user issues, manage defects in Jira, maintain ROL system rules, and work with the team to improve the application.

 Key Responsibilities

  • User Support: Provide timely technical support and facilitate application training sessions for users.
  • Testing & QA: Conduct comprehensive integration and system testing in cloud environments.
  • Agile Collaboration: Work within a mature, small-scale Agile team to refine the application and manage defects via Jira.
  • Continuous Growth: Participate in advanced JavaScript training and specialized workshops focused on ROL testing techniques and CI/CD practices.
  • System Development: Develop and maintain ROL system rules and models using JavaScript (variables, loops, functions).

Qualifications

  • Bachelor’s Degree in an engineering or technical discipline and 3+ years of engineering, IT or technical experience OR 5+ years of engineering, IT or technical experience
  • Great verbal communication skills, with the ability to explain technical steps simply and help users with patience and empathy.

Nice to Have

  • Knowledge or experience with ASTRO 25, MOTOTRBO, MCC 7500E, and AXS Consoles.
  • Experience in Radio Online (ROL), LMR, or public safety communication systems.

. Benefits at Anovia

  • Comprehensive Health Insurance policy
  • Employee Wellness Program with focus on mental health
  • Robust reward and recognition programs
  • Company incentive programs offered
  • Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
  • Ample growth and learning opportunities
  • Remote work opportunities
  • Focus on work/life balance
  • Immigration Program supporting immigration to Canada for eligible employees

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Anovia is an equal opportunity employer and may use Artificial Intelligence tools to assist in reviewing and processing candidate applications.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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